Claims

Insurers are seeing improvements in workflows, authentication and adjudication.

One of the main factors affecting the casualty market in 2025 will be escalating jury awards in trials.

Coastal habitats, coral reefs and mangrove swamps, can reduce flood losses, according to a new Swiss Re Institute study that includes analysis of flood insurance claims.

Business interruption and climate change are two risks companies are watching in 2025.

MGAs provide coverage for emerging risks and must ensure administration functions keep pace with growth.

Emerging technologies are expediting aspects of the claims process from the inspection through the payment.

Key topics at the event included the talent gap, rising costs, extreme weather, connecting and caring.

AI-evaluated insurance claims denials can depend on characteristics of the claimant, not just the merits of their claim. AI may not be a reason or the only reason for a claim denial, experts say.

Technology and climate impacts are just two of the factors that could impact the auto insurance and collision repair industries.

Mark Debus, clinical manager of behavioral health at Sedgwick explains some of the reactions people are likely to experience as they process the impact of the LA wildfires.

Mark Debus, clinical manager of behavioral health at Sedgwick shares how disasters like the California wildfires affect the mental health of first responders, residents and others involved in the massive loss.

It's essential for insurers to be ready when disasters strike.

When residents can finally return to see what's left of their homes, filing a claim and understanding the process could be challenging for many.

The divergence between improved safety statistics and escalating liability claims reflects a complex trucking industry landscape.

Artificial intelligence can act as an early warning system for claims professionals.

How deepfakes are impacting the insurance industry and how insurers are stepping up their detective game to combat fraud.

The 2024 U.S. Claims Digital Experience Study found that mobile apps yield the highest scores in customer satisfaction in claims reporting, submitting photos and receiving claims updates.

Fear and a lack of information can be key contributors to a keeping policyholders underinsured.

Paper checks can delay the claims payment process for policyholders, but many companies are still hesitant to move to a digital payment system.

Despite the buzz over AI's positive impact on claims, carriers may need to ramp up their anti-fraud efforts.