Claims

The J.D. Power 2023 U.S. Claims Digital Experience Study shows overall customer satisfaction with digital experiences is down from last year.

Adjusters across the insurance ecosystem are utilizing digital technology to assess, document and close claims.

The reinsurer is working on how to use Gen AI to support decision-making without letting it fully automate decisions. PwC and others also see claims and customer service applications for the technology.

More news: Markel appoints digital and portfolio executive in distribution strategies and business development.

Stephen Deane will take over the position for Mary Nasenbenny who will retire at the end of the year.

The New York State Insurance Fund, one of the largest workers comp insurers in the U.S., got over 1,000 policyholders on board its new claims information app in its first week.

As technology advances, risk assessment becomes increasingly complex and requires more advanced techniques.

Software can pull attributes out of a claim file to provide claims professionals with a risk assessment score for the likelihood that the claim file could go nuclear.

Understanding what factors lead insurers to deny claims can help businesses avoid problems that could undermine their coverage.

The county of Maui and families of victims have sued the utility, alleging that its downed power lines were responsible for the conflagration. Hawaiian Electric has denied wrongdoing.