Claims

Experience is critical to customer satisfaction and retention, but even more crucial is balancing satisfaction with cost-effectiveness.

As large insurers' investments in claims technologies continue to increase and pay off in competitive advantage, more and more insurers are being lured into similar spending strategies.

This compilation of the top slideshows of 2012 is based on pageviews and represents the biggest topics and trends from the past 12 months.

INN’s top videos list is based on views and contains must-know information from some of the most forward-thinking voices in the industry.

Applying entity analytics to claims detection and prevention is a proven way to outsmart the fraudsters.

As the rubble settles along the U.S. Northeastern coastline devastated by superstorm Sandy, insurers are offering initial estimates of its losses. Sandy, a deadly 1,000-mile wide storm that took the lives of 132 people as it swept up the Northeastern seaboard in late October, is expected to cost insurers up to $25 billion in total losses. By these estimates Sandy is being classified as the second-costliest storm after hurricane Katrina in 2005.

Auto and property insurer turns to InsuranceSuite to provide rating, underwriting, policy administration, billing and claims management.

Weather-related losses in the United States dominate the insurer’s list of losses.

Insurers are caught in a bind when it comes to business growth and preventing insurance fraud, according to a new report from Forrester, titled “Prevent Insurance Crime With The Four Cornerstones Of Better Fraud Management”; growth nowadays—which means emerging technologies such as mobile and social—inherently presents challenges and open doors to fraud risk.

Aite Group asks P&C claims executives for their perceptions of 14 different software and service categories, including claims management system vendors and claims analytics providers.

Estimates from the National Insurance Crime Bureau are holding as the firm identifies and removes thousands of damaged vehicles.

Gudvangen will be responsible for managing policyholder service delivery, including policyholder benefits and claims. She will also oversee administration of the closed block of business, and will lead the development of a new team focused on operations actuarial and tax. Gudvangen will report to the SVP of Enterprise Operations, Jasmine Jirele.

Detica NetReveal’s analytics solution brought in to protect insurer from skyrocketing questionable claims in the P&C sector.

Point-of-sale solution designed to make customer experience simpler while cracking down on fraud.

Celent report profiles 13 vendors and offers insights in terms of data sources, service and delivery options.

The top areas for technology investments among workers’ compensation carriers are claims system replacements and predictive analytics, according to Novarica’s new “Business and Technology Trends: Workers’ Compensation” research report.

The New York Insurance Association says New York Governor Andrew Cuomo’s mandate to speed the payment of the more than 330,000 claims filed by New Yorkers related to Superstorm Sandy are unnecessary.

More than eight out of 10 P&C executives say their current systems are not able to embrace new opportunities. The question is, what will replace them?

With the East Coast continuing to recover from superstorm Sandy, there are still wide ranges in the estimated insured losses. Risk analysis company EQECAT has estimated insured losses ranging from $10 billion to $20 billion, and total economic damages ranging from $30 billion to $50 billion. RMS estimates insured losses in the United States to range from $20 billion to $25 billion. And AIR Worldwide estimates insured losses ranging from $7 billion to $15 billion.

Insurers plan on seeking growth through claims upgrades over the next three years.