Claims

The leader of the company's claims services unit talks about bringing in different points of view to American Family's update of its claims services technology, and retaining the human element of servicing claims.

The New Zealand based life and supplemental health insurer needed to replace an in-house system that couldn't scale. Partners Life implemented the platform in two phases that took more than two years.

Understanding prompt engineering is crucial to fully capitalize on the possibility of the solutions.

In other news: Foresight, a workers' comp insurer, welcomes new commercial insurance underwriter.

Insurers are adapting AI technology to improve customer experience, enhance fraud detection and create accurate risk-ranking models.

Attorney Jason Rosenthal explains how the case may affect other insurance companies.

So far, the bots are popular conversation partners. Character.AI users have sent 36 million messages to Mario, a character based on the Nintendo 64 version of the video game plumber.

The damage has triggered the highest insurance payout in almost two decades, with experts warning that it could get worse.

The president of Embrace Pet Insurance writes that the costs associated with providing high-quality care to pets have risen considerably. At Embrace, there has been a steady increase in average claim amounts year over year, with a 13% rise in 2023 compared to the previous year.