Claims

Two-decade veteran of the company is transforming the claims organization.

The insurer is the parent of Aloi Nissay Dowa Insurance and Mitsui Sumitomo Insurance.

That represents a major lift from 2017, when J.D. Power reported that customers were slow to adopt digital interactions

The goal of every claims organization has been and will remain quickly adjusting a claim at a low cost with high levels of customer satisfaction.

Customers were ready to leverage drones and self-service after weeks under social-distancing regulations, insurers say.

While technology brings its share of distractions, it also enables tools that can be used to help reduce distracted driving and facilitate good driving rewards through telematics and UBI, says Lexis-Nexis

Partnership activity announced the week of June 21, 2020.

Activity is picking up in the insurtech sector as coronavirus restrictions lift.

Wondering if my experience filing a claim will draw the right conclusions.

The platform monitors and aggregates data from several technology partners.

Many insurers report no changes to their plans, with some reshaping and a few accelerating, but very few pausing or retrenching.

Tokio Marine is also using a new product developed by Tractable, Loss Adjuster Application.

Insurers are looking at more than $7 billion in claims, says Aite Group.

With insurers rapidly deploying digital capabilities in order to service socially distancing customers, Jamie Yoder of Snapsheet thinks these habits could stick and become status quo going forward.

The future for insurance carriers looks bright when it comes to claims advancements this decade.

While digital capabilities have led to record-high claims satisfaction, a mix of high-touch and online services are preferred.

Though Metromile sells insurance on its own in the U.S., it is exploring some licensing of its proprietary tech.

While consumers grow more at ease with digital contact every year, they remain more at ease with non-digital status updates on the whole.

Farmers and other carriers are engaging and empowering their customers’ self-service lifestyle and thirst for real-time access to information.