Claims

Starting with claims gives carriers quick wins on the road to revamping processes across the enterprise.

W. R. Berkley division is hoping to improve the auto insurance customer and agent experience.

The network also includes three other insurers — Aetna, Anthem and the Chicago-based Health Care Service Corporation.

BlueCross BlueShield of Western New York is sharing claims data via HEALTHeLINK, the region’s health information exchange, to help providers improve care.

Pilot project aims to increase efficiency in working with other carriers.

The claims-processing startup will move overseas in an agreement with the multiline insurer.

Upheaval in product development and new offerings made possible by connected devices mean insurance's 'moment of truth' is evolving rapidly.

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

Claims applications for the technology are opening new opportunities beyond just usage-based insurance programs.

The carrier's AVP of operations and planning for claims started out in the back office, but felt a desire to see the business from the front lines.