Claims

The former Esurance VP says incumbent carriers have an advantage in underwriting expertise and should explore emerging technologies to boost that.

Carriers must be careful stewards of data in order to mitigate the impact on consumer privacy, experts say.

IT jobs will be concentrated at the insurer's Cleveland and Colorado Springs locations as it looks to fill 7,500 total positions across departments.

Commercial insurer will make technology available to clients that reinforces proper lifting form, with the goal of reducing workers' comp claims.

With underwriting results deteriorating in personal auto, carriers hope to reduce risky habits among their policyholders.

Vendor’s technology searches for indicators as first notice of loss information comes in, giving users access to a business intelligence dashboard.

The Dwellbeing tool gives insureds a place to record usage data, giving customers a better sense of personal risk.

Carriers enter the new year with a sense of urgency to deploy faster, higher-impact capabilities aimed at enhancing underwriting, claims and customer interaction, says Aite Group.

Former chief claims officer Glenn Shapiro takes on a new role with telematics as a priority.

The back-to-back-to-back storms of Harvey, Irma and Maria tested the digital claims advancements by carriers like Allstate and USAA on a massive scale.