Claims

Evolution Benefits Inc., Avon, Conn., and Seattle-based drugstore.com inc. have teamed to create a paperless, IRS-compliant system for electronically substantiating and adjudicating the reimbursement of over-the-counter medications (OTCs) eligible under flexible spending accounts.The program, available through the drugstore.com Web store, automatically recognizes and separates those OTCs eligible for reimbursement under flexible spending accounts (FSAs)--a benefit authorized by the Internal Revenue Service last year--as well as for prescription drugs covered under basic health plans. Purchases of eligible OTCs and covered prescription drugs can be placed on Evolution's Benny Card, a special purpose, debit MasterCard card, and electronically deducted from the consumer's appropriate Benny Card account(s).

At the urging of the American Council of Life Insurers (ACLI), Washington, D.C., the Internal Revenue Service has issued new guidance that will provide annuity policyholders under age 59 more flexibility in taking distributions from annuity contracts.In Notice 2004-15, the IRS says that annuitants age 59 or younger who are receiving annuity payments --a regular stream of income--from a life insurance company can revisit their insurer to restructure their payment plans. In effect, the IRS guidance allows these annuitants to restructure their payment schedules to take advantage of changing market conditions.

FRAMINGHAM, Mass.--Workscape Inc., a provider of benefits and workforce management solutions, today announced that it has acquired the business of Performaworks, Inc., a leading developer of Goal-Driven Performance Managementsoftware based in Burlington, Mass.

ATLANTA--Crawford & Company was recently named one of three national service providers to offer property, casualty, and workers' compensation claims handling to CNA Insurance Companies. "Crawford is honored to be chosen as the primary provider for such a prestigious and world-renowned company," said Grover L. Davis, Crawford chairman and CEO. "I look forward to continuing to grow this relationship, and am confident that this arrangement will greatly benefit both companies."

The Phoenix Companies Inc. has completed the implementation of Metaserver Inc.'s business process integration (BPI) technology that supports the Phoenix Information Gateway, which is supporting several straight-through processing initiatives for the Connecticut-based insurer.

Daniel Burrus, a leading technology forecaster and one of the New York Times' top three business "gurus will keynote the ACORD LOMA Insurance Systems Forum, to be held May 23-25, 2004, in Las Vegas, NV. Burrus has a worldwide reputation for accurately predicting the future of technological change."In times of great uncertainty, we must ask ourselves what we are certain about," says Burrus. "Changing times mean changing strategies." At the Forum he will share "Technostrategies for Creating and Sustaining Strategic Advantage" in an uncertain world.

Atlanta, GA--DWL, a provider of Enterprise Business Services Software, today announced the release of DWL Insurance for Group Life and Health 3.0, giving health insurers the market's most functionally rich set of self-service business capability for agents, customers, call center staff, internal employees and distribution networks. Built on a composite application framework, version 3.0 has more than 35 new end-to-end business services to allow group life and health companies support plan member enrollment, dependant enrollment, billing, coverage selection and provide new and enhanced claims processing functionality.

Sun Life Financial has contracted for NaviSys Front Office(TM) illustration software. Sun Life Financial's producers will use the software to propose term, whole life, universal life and variable universal life products to their clients.

St. Louis, MO--Genelco Software Solutions, a division of Liberty Insurance Services Corporation (LIS), today announced the newly released version 3.0 of its front-office Web portal product, Genelco LifeView. Genelco LifeView 3.0 builds upon its common-sense approach to Web access with innovative improvements to function and design.

The question still remains whether a critical mass of consumers will actually purchase insurance online-not just research options and get quotes. But 21st Century Insurance Group is betting they will.Even with that belief driving its e-commerce strategy, however, the Woodland Hills, Calif.-based personal auto carrier hasn't been passively waiting for consumers to get accustomed to the idea of buying their policies online.

For years, administration of workers' compensation insurance at Boston-based OneBeacon Insurance Group was viewed as an occupational hazard-a bona fide accident waiting to happen.With antiquated operating systems trying to support the effort, OneBeacon, which sells $40 million in workers' compensation coverage a year, had a difficult time furnishing transactional data for workers' comp insurance to the state rating bureaus and statistical agents in the states that it wrote workers' comp insurance.

Two General Motors Corp. subsidiaries are partnering to create new products for their joint customers.

Although nearly half of the states have passed laws allowing insurance companies to use credit-based insurance scores to assess and price risk-albeit with some restrictions-a new study reveals that the practice disproportionately harms low-income and minority policyholders."There was a tremendous demand to know what happened to low-income folks and protected classes like minorities when you use credit scoring," says Randy McConnell, communications director for the Missouri Department of Insurance (MDI), which conducted the study. "It struck people as disingenuous whenever the credit-scoring vendors were saying, 'There's no relationship between credit scoring and income.'"

There's no way around it: It takes a long, long time to develop the software programs for a new underwriting and billing system. Then throw into the mix the risk of the internally built system not working properly, taking longer to implement, and perhaps even draining cash flow."I've been in the business for about 30 years," says Mark Gire, vice president of information services for Norcal Mutual Insurance Co. "I've never seen it take less than four to five years" to develop a solution internally.

Donegal Mutual Insurance Co. has reaped many benefits from its system integration efforts over the years. Executives with the Marietta, Pa.-based provider of personal, farm and commercial insurance admit that their strategy of implementing component-based technology would not be successful without a strong emphasis on systems integration.For example, Donegal's systems integration efforts helped immensely when the provider went scouting for a document imaging and workflow system in 2001.

State Farm unveiled a new financial education Web site that provides fun ways for K-12 students to learn basic principles of financial responsibility and money management. With only a handful of states requiring students to complete a personal finance course before graduating high school, the State Farm "Common Cents" online program can help parents and educators give children the real-life skills they need to become smart consumers, sensible savers and responsible investors, according to the Bloomington, Ill.-based insurance company.

Worcester, MA--Kemper Auto and Home's Syracuse office and Blue Cod Technologies, Inc. of Worcester, MA announce the signing of a contract under which Blue Cod will be responsible for providing outsourced application and technical support for Kemper's New York Assigned Risk Automobile business. Blue Cod will host Allenbrook's Phoenix policy processing solution and provide it to Kemper Auto and Home over the Internet. Blue Cod will also build and maintain a number of interfaces to various external applications.

DALLAS--Docucorp International, a leading provider of enterprise information solutions, announced today the availability of Image Resource, an affordable content management and workflow solution, for the managing general agent (MGA) market.

INDIANAPOLIS--Anthem Employee Assistance Program (EAP), Anthem Inc.'s program designed to help companies maintain an emotionally healthy workforce, has made available a new Web site that provides instant access to various online resources and interactive tools to help employees better manage their work and home lives in an effort to improve or maintain their well-being. "An organization's success is dependent upon a physically and emotionally healthy workforce," said Marty Dubin, Psy.D., vice president, Anthem EAP. "The Anthem EAP Web site is completely confidential and provides streamlined access to a wealth of content and self-service capabilities to help provide guidance when facing life's stressful challenges."

Newark, Calif.--Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, has announced that it is providing funding for the first visiting research fellowship to be established at the new International Centre for Political Violence and Terrorism Research. The Centre is based at the Institute of Defence and Strategic Studies (IDSS) at Nanyang Technological University in Singapore, and was officially inaugurated on February 20 by Wong Kan Seng, Minister of Home Affairs in Singapore.