Insurtech

How to include empathy and prototyping into change management.

Insurance is constantly evolving and now the focus is on returning to the fundamentals and preparing for future growth.

Digital Insurance spoke with Nancy Clark, assistant vice president of regulatory strategy at Verisk, and a leader of the firm's Regulatory Data Exchange (RDeX) tool, about what the service offers to insurance carriers and regulators.

Insurance professionals share predictions related to artificial intelligence and insurtech for 2026.

Overall satisfaction is highest when customers receive status updates from mobile apps, according to the J.D. Power's 2025 U.S. Claims Digital Experience Study.

It's important that managing data enables speed, accountability, and trust at scale.

A better approach is to offer communication options intentionally, not reactively.

WIL 2025 honoree believes knowing the insurance products is a good foundation for leading her team in its work on the insurer's Marketplace platform.

Craig Kurtzweil, chief data and analytics officer for UnitedHealthcare's commercial business, shared insights related to how the company is deploying technology.

Nationwide announced Michael Carrel as its chief technology officer.

2025 Women in Insurance Leadership honoree Sarah Griffin, is SVP, product & underwriting at Nationwide.

As more insurers tie credits to connected technologies, monitoring will become a basic expectation rather than an added feature.

The adoption of AI requires buy-in from all departments and levels, and is a tool that can help insurers manage vast amounts of data more effectively.

Linda Fallon is a 2025 Women in Insurance Leadership honoree, she is division president, consumer.

Experts suggest the industry is continuing to focus on innovation.

Whisker Labs expands into water loss and Everest leadership appointments, plus more insurtech news

Tanguy Catlin, an insurance industry expert at the consultancy, thinks insurance is failing to meet society's needs, but sees ways that insurtechs can help address its deficiencies.

There were about 50 funding events in the insurtech sector in November 2025.

The next evolution of AI in insurance involves capturing and amplifying the human behavioral intelligence that differentiates between good and great risk assessment.

The trends include cybersecurity, a new digital workforce and strategic growth through transformation.