Mobile technology

The carrier is leveraging its relationship with eyewear manufacturers to test the potential for wearable technology to affect health outcomes.

The Telematics Analyzer system helps insurers collect, analyze and score telematics data from any source.

OdometerConfirm automatically collects, verifies and transmits VIN and mileage data.

Insurance carriers are increasingly doubling as venture capitalists, identifying and supporting startup technology companies that promise to shake up the industry.

In the second part of this exclusive interview, Alyssa Pei, partner at A.T. Kearney, discusses emerging technology, privacy and regulatory concerns, as well as the gaps between insurers, regulators and consumers.

Insurance executives say improving customer experience and engagement is their number one strategic initiative for 2015, and more than 80 percent are making significant investments in this area.

For insurers, third-party data presents new opportunities, but regulators need to catch up, says Alyssa Pei, partner at A.T. Kearney.

What is a maturing technology? As recently as two years ago, many considered mobile, social, cloud, and analytics to be “next-gen” technologies; today they are considered to be maturing.

Insurers are using data on customer habits to analyze risks and set prices; records also could be valuable to advertisers who want to know where potential customers travel and what hours they’re on the road.

Insurers are in a great position to lead in getting real business results from big data and analytics investments, as these 10 carriers demonstrate.

We see unmanned aircraft systems — commonly referred to as drones — as a way to mitigate the current safety challenges for our adjusters who at times can be at risk for accidents or injuries.

CCC Acquires a Telematics Platform: The Story Behind the Story

We strongly recommend tying all digital and mobile initiatives together under a “digital insurer” strategy.

With everyone interpreting what they feel as the be-all end-all description, perceptions of digital are filtered by the observer.

I had a watch capable of interfacing with a computer in 1995. But that was before insurers could offer discounts for using one.

The carrier touts ease of use in starting and stopping rides as a key user experience improvement made possible by the Apple wearable.

The boundless optimism for wearables should be tempered with a clear understanding of the potential pitfalls.

Machine learning and artificial intelligence libraries are now getting robust enough to contribute meaningfully smart or learning bots into the mix that can do a bit more than rote button pressing and reading screens.

Mercedes Benz’s Highway Pilot technology comprises a front radar, stereo camera and adaptive cruise control and lane-keeping and collision-prevention functions to regulate speed, braking and steering.

We are now entrenched in a digital revolution that is powered by these maturing and emerging technologies.