Policy adminstration

To achieve meaningful benefits, first address the business priorities of the combined entity before merging technologies and systems.

Armed with analytics, predictive modeling and big data, insurers like CNA are moving to take on application fraud.

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations (see part 1), and those expectations are just one of several factors driving the demand for talent in the insurance industry.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the optimism in the industry, the many factors driving the demand for talent, employment numbers, and some of the reasons insurers are having difficulty recruiting.

EMC Insurance’s Sara Richards explains the background and benefits of using the new SignOn Once push standard.

Guidewire technology aims to help deliver flexibility, enhance customer service and lower IT costs.

New health plans from insurer aim to help improve quality and affordability for federal employees and retirees.

Insurers are coming to grips with security concerns about the cloud as they gain more familiarity with the technology and institute new best practices.

Insurers are facing a sea change as technology increasingly permeates consumer culture, creating more sophisticated expectations.Jeff Rieder, partner and head of Ward Group, an operational consulting firm and provider of benchmarking and best practices studies for insurance companies, met with INN to discuss the skill sets that forward-thinking insurers need to recruit and cultivate to respond to the changing environment and capitalize on emerging opportunities.This is the first of a two part series.

This year’s Women in Insurance Leadership award winners are world-class innovators par excellence.

Congratulations to this year’s Women in Insurance Leadership award winners — a remarkable group of executives who excel at consensus-building as well as tech innovation.

A new report advises insurers to implement data-driven predictive analytics to remain competitive and profitable in the rapidly-changing commercial lines insurance industry.

P&C rates increased 1 percent, while personal lines were up 3 percent in October.

The Insurance Institute for Highway Safety finds the Honda Accord and Toyota Camry to be among those cars that are the safest and most-affordable options for teen drivers.

Insurance-specific software lets companies create, view and manage reports via the Web.

IT organizations still years away from essential data management and analytics capabilities.

Selection made following a two year due diligence and interview process.

Pressure from customers has more than half of all insurers investing in relationship management, social media and customer insight technologies.

Canadian technology vendor enables uploads and downloads on a single platform.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.