Policy adminstration

Unified communications is the integration of various communication media with business process management and workflow.

My husband travels internationally for his job. Several years ago, he visited a bearing manufacturing plant in Thailand. As my husband entered the building, he noticed a teen-aged boy sitting just outside the plant's front door. The boy, said the plant foreman, was already employed by the plant, and was waiting for a spot inside. All the workers inside the plant also knew there was a boy waiting; chosen to replace the unlucky worker who would not perform to the foreman's standards.

A data-centric approach to the claims process can deliver significant savings in payouts for property/casualty insurers.

If they take into account underlying business challenges and the needs of staff, carriers can leverage a bevy of new technologies to manage claims more efficiently and more effectively.

Insurers and agents alike are finding the “show me the money” approach needs to be enhanced with elements that ensure time-tested, mutually beneficial relationships that foster growth for both parties.

UPGRADED UNIFIED DESKTOP SUITE

But will the stimulus be enough to boost adoption of costly electronic and personal health records?

If there is a possible downside to having great ideas, it's that it typically results in the expectation for more great ideas. That's not a problem for Los Angeles-based Farmers Insurance, however, whose innovation garnered them the 2009 Insurance Networking News' INNovator of the Year award.

Recognizing the need for change, Allstate developed a multi-channel distribution strategy to present a new cohesive, collaborative face to its customers.

The 401k market has been exposed, and insurers that can't compete in this new transparent world will exit the business.

After much hype and speculation, insurers share real-life experiences of migrating applications and functions to the cloud.

CLOUD CONSULTANCY

In order to keep up with shifting customer demands, insurers need to offer a diverse array of payment options.

With IT workers anxious over career prospects, managers need to channel that energy in a positive manner.

Study sees carriers increasing investment in customer-facing technologies.

The challenge for insurers, experts say, is to stay focused on the customer, but without additional funding to do so.

The Hartford plans to boost life insurance sales by building relationships with independent financial advisers, as opposed banks.

Report highlights data integration pitfalls as backdrop to achieving objectives.

In the automated underwriting market for life insurance, reinsurers lead the way in its use, but big IT vendors are not far behind, notes new report.

Recent survey results also find carriers using technology to retain the knowledge of retiring underwriters.