Policy adminstration

Rich Internet applications offer insurers expanded opportunities to interact with customers, brokers and agents.

IMAGERIGHT AND READSOFT PARTNER ON OFFERINGS

Carriers can see many benefits by providing service over the Web to commercial lines customers.

With few seeing the economic malaise lifting anytime soon, IT budgets will shift in focus, if not size.

Reinsurers used to operate on experience, intuition and a handshake.

CIOs consider integration and cultural choices when deciding between Software-as-a-Service and on-premise CRM.

As the issue of a federal charter for insurers once again engulfs Capitol Hill, the chance of a separate deal for life insurers.

Recognizing the potential for relationship building, a number of insurers turn to social media.

While macroeconomic conditions may buffet the industry, carriers are largely staying the course on IT spending.

Like a quarterback in the pocket, insurance CIOs modernizing their policy administration systems are facing a lot of pressure, but know that the end zone holds great promise.

LIMRA/LOMA CEO predicts a vastly different life insurance industry after the financial crisis and economic downturn comes to an end.

Exclusive to INN: Ara Trembly, among industry thought leader contributors.

The Operational Riskdata eXchange Association is one of the loudest voices calling for the creation of a global standard for reporting loss events to regulators.

Aflac and State Farm were the only two companies in the top 25 to buck the trend and record positive year-over-year gains.

A new report from Celent sees double-digit growth ahead for business process outsourcing.

Celent believes that if insurers invest in technology, improve their infrastructure and don’t get too caught up in the prognostication, they'll be able to successfully endure the economic crisis.

Mike Wells, Jackson National's CFO, believes companies will regroup in 2009, as consumers figure out what their risk appetite will be going forward.

Rating agencies review, process 2008 Q4 earnings reports and investment losses, with mixed results.

Financial services organizations may regret taking a reactive stance to the down economy, since holding back on IT spend restricts improving the very systems that create a competitive edge.

Catastrophes, mortgage/financial guaranties are cited as primary cause, as American Family, State Farm CNA Insurance Cos., lead the industry with the highest ratios.