Policy adminstration

Newark, Calif. - Citing its latest win, catastrophe modeling is becoming increasingly important throughout financial markets, according to Risk Management Solutions (RMS), a Calif.-based provider of products and services for the management of catastrophe risk.

Washington, D.C. - The Blue Cross and Blue Shield Association (BCBSA) has launched a new Web tool linking consumers with Blue Cross and Blue Shield Plans offering Medicare products in their local communities.In 2006, 29 Blue Plans will sponsor Medicare Advantage products and 24 Blue Plans will sponsor Medicare Prescription Drug Plans.The Medicare Blue PlanFinder is designed to help consumers navigate the complex maze of Medicare offerings. The tool can be accessed by going to www.bcbs.com and clicking on "The Blues and Medicare."

Hartford, Conn. - "Convergence products" will play a critical part in the competitive landscape of the property-casualty industry in coming years despite being a relatively small segment, according to a new study by Conning Research and Consulting, Inc., Hartford, Conn.

Des Moines, Iowa - The Principal Financial Group has launched an online claim submission form for group long-term and short-term disability customers."Even a brief disability can be difficult to overcome, which is why we stress early intervention and ongoing claim communication throughout the process," says Cindy Ford, claims director, the Principal Financial Group. "Offering online submission is simply one more way we can expedite the process to ensure the best possible outcome for our members."

Hartford, Conn. - Six months after introducing its enhanced Select Accounts products for small businesses, St. Paul Travelers reports the feedback from independent agents has been overwhelmingly positive.According to a survey of more than 1,300 agents, 96% rated the breadth of product eligibility and 88% rated the pricing and coverage features to be the same or significantly better than the competition.

Cheshire, Conn. - Chicago-based Aon Consulting has set its sights on beefing up the real-time health claims data it delivers to its customers.

Indianapolis - When the Market Regulation & Consumer Affairs Committee at the National Association of Insurance Commissioners' (NAIC) agreed to do no further work on a model law regulating the use of claims databases for underwriting purposes, the National Association of Mutual Insurance Companies (NAMIC), Indianapolis, praised the decision. The decision by NAIC was made at the organization's winter meeting last week in Chicago

Boston - Following the release of a detailed China earthquake model earlier this year, Boston-based AIR Worldwide Corp. (AIR) and ISO, Jersey City, N.J., plan to open a Beijing Representative Office in China.

Sterling, Va.- The popular best practice initiative called the IT Infrastructure Library (ITIL) has become even more popular among financial institutions driven by service quality and a need to align IT with larger business objectives, according to Evergreen Systems, an IT technology and process consulting firm. ITIL is non-proprietary approach for managing IT that helps make business sense of tools, standards and processes. Evergreen released the results of an assessment survey of IT managers and executives, conducted at the IT Service Management forum (itSMF) conference in late September.

Atlanta, Ga. - The fact that the USA Patriot Act requires that all entities defined as financial institutions for Bank Secrecy Act purposes establish anti-money laundering programs has not been lost on LOMA, an Atlanta-based insurance and financial services industry trade association. The group is releasing an online anti-money laundering (AML) course on LOMALearn Online-LOMA's growing e-Learning portal.

Westlake Village, Calif. - The Hartford Financial Services Group Inc. has been recognized for call center operation customer satisfaction excellence under the J.D. Power and Associates Certified Call Center Program. The Hartford property and casualty sales and service centers are the first in the insurance industry to be certified under the program.Through its direct personal lines business, the Hartford, Conn.-based carrier handled more than 10,000,000 telephone, e-mail and fax interactions in 2004 from its call centers in Southington, Conn., Allentown, Pa., Santee, Calif., and Oklahoma City.

Chicago, Ill. - If revisions to the Model Audit Rule, formally known as the Model Regulation Requiring Annual Audited Financial Reports, are passed, insurance companies with more than $500 million in direct and assumed premiums will be required to perform an annual assessment of their internal controls that apply to financial reporting.

Washington, D.C. - The U.S. House of Representatives on Wednesday passed a bill extending a federal program that guarantees the government's support of some losses from terrorist attacks, a measure that insurers and property owners call critical to the economy.

Stamford, Ct. - The lack of IT budget and resources, and perceived higher priorities for spending elsewhere will no longer be a barrier for P & C carriers making major investments in claims technologies, according to a report released today from Gartner, a Stamford, Ct. research firm. In fact, tight profit margins and high operational costs, as well as consumer demands for quality service, are now driving insurers to address these problems, says the report's author, Kimberly Harris-Ferrante, who predicts that claims technology and process improvement projects will increase by more than 20 percent in 2006 among P&C insurers.

Chicago - Blue Cross Blue Shield's vision for rounding out its consumer-driven products initiative took a giant leap forward today with the announcement of a new bank to help BCBS companies provide its customers with more technical tools and greater financial options to manage how they direct their healthcare spending.

Using the right analytic tools to analyze and manage terrorism risk is paramount, according to a review of methodologies available for insurers and reinsurers published by Boston-based AIR Worldwide Corp., a risk management division of ISO, Jersey City, N.J.

Creating economic value from distribution has never been more difficult for life insurers trying to increase business and reduce costs. Balancing the complexities inherent in a competitive marketplace, more than 1,000 U.S. companies currently offering a host of life and annuity products are in a scramble to hold on to representatives from traditional channels and acquire those from nontraditional channels.In the face of a growing market (Baby Boomers looking at retirement strategies now count 77 million), Internet-based customer self-service and a host of alternative distribution channels, keeping traditional, dedicated life insurance sellers on board is no easy task. The number of career life agents dropped to 178,000 in 2000 compared to 238,000 a decade ago, reports TowerGroup, a Needham, Mass., research and advisory firm.

Talk concerning the benefits that Web services can bring to the insurance industry has run rampant during the past few years. But talk is cheap-and Web services, on the other hand, can be expensive. That leaves one perplexing question: When will carriers actually let go of the purse strings and invest in this promising technology?Certainly, all the chatter about Web services should make insurance companies interested in-or at the very least curious about-the vast potential that the technology holds. Based on open, standard protocols, primarily XML, Web services expose an application or data on one computer to requests from other computers without using proprietary interface languages.

They began in the late 1990s as personal Web sites for hobbyist-authors to climb on their soapboxes, voice their opinions and reveal their daily activities to the whole wide world. Today, there are more than 17 million "blogs"-short for weblogs-and they're making their way into the business world, including the world of insurance."Weblogs have such a strong appeal to Web users," says Julie Ferguson, a communications consultant for Lynch, Ryan & Associates, a Westborough, Mass.-based workers' compensation consulting firm. "They're an important source of information, and if companies do them right, they speak with a more authentic voice than other forms of communication."

How important is your distribution network? Is it the lifeline of your business? What if your distribution network was a finely tuned machine, cranking out more business than capacity allows? As seen in our cover story, carriers agree that technology is the key to solving many distribution dilemmas. In another article in this issue (page 20), we learn that they're not all that excited about investing in technology that enables agents to leverage single-entry, multiple carrier interface (SEMCI) technology. It may depend who you ask, but few would disagree that technology plays a critical role in independent agents' ability to help carriers realize success-across all lines.So, who is ultimately responsible for making sure that happens? In a recent Insurance Networking News virtual trade show, available on the INN Web site, we posed that question to Jeff Yates, executive director of the Agents' Council for Technology for the Independent Insurance Agents & Brokers of America, a national alliance of 300,000 business owners and their employees.