Practice and client management

With the adoption of AI, how will the role and responsibilities of live agents change?

Recovery efforts from Hurricane Helene are currently underway, but with the incoming Hurricane Milton set to undo any progress made, insurers are waiting and watching to measure the true toll.

DIY digital life insurance platforms can offer a quick, convenient way to find and obtain a policy solution.

Unlike previous generations, these digital natives expect seamless, personalized experiences that integrate effortlessly into their daily lives.

Insurers continue digital transformation for operational excellence across the value chain.

A new study finds that today's middle Americans are facing a life insurance coverage gap due to a lack of information.

In this compilation of top matters affecting the insurance landscape, Nationwide and other insurance agencies further explore artificial intelligence, and experts offer tips on preparing for hurricane season and more.

State Farm, Allstate and Geico are top performers in digital experience, according to new research from Corporate Insight.

To close the coverage gap, boost growth, and improve the customer experience, it will be crucial for life and annuity insurers to increase their use of AI and modernize processes.

Erin Slater, head of financial services strategy with Quad, shares how firms can find the balance between innovation and privacy.