Practice and client management

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

Claims from a more recent storm that caused some overlapping property damage are also mounting, according to the Federal Emergency Management Agency.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

Agencies have no choice but to accelerate their digital transformation initiatives.

Wealth management firms say they feel increasing pressure to have a great digital experience, and better client insights require better data.

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

The largest U.S. bank's new digital money coach, embedded in its Chase app, has a referral feature designed to capture more business for wealth managers and contribute to attracting talent.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.

CEO Bill Rogers affirmed the North Carolina bank's commitment to an expansion of Truist Insurance Holdings. But he declined to comment on a recent report that the company was exploring the potential sale of up to 30% of the business.

A new research report from SMA reveals that 85% of personal lines insurers are currently developing or deploying channel expansion strategies.

Both have a mutual goal of keeping systems secure and their customers' information private.

Without transparency and open communication throughout an insurance organization, precious data is liable to go to waste.

Regions and PNC are two banks that have expanded the use of their mobile branches in recent years.

Digital marketing and social media tactics have slowed down.

Can time to first contact predict how well an adjuster will handle a claim journey from start to finish?

USAA tops Forrester list with 'moderate' performance on trustworthiness.

There is no cookie-cutter way to establish an MGA these days.

Life and health insurers using tech-powered marketing technique to nudge policyholders.