Practice and client management

Conversational technologies are becoming attractive supplemental channels for insurers.

Insurtechs have pointed the way toward the type of flexibility in contract lengths customers have begun to demand.

Recognized in the tech industry on March 31, World Backup Day spurs IT and security experts to opine on how to preserve precious digital resources in the event of disaster.

Consolidation and the desire to drive down costs are incentivizing innovation in health insurance between a range of stakeholders.

Compared to peers in banking, insurers are behind the digital curve, but the gap is narrow and in some areas insurers are leading.

The 'reciprocal intelligence' powered by data flow and providing data back to the customer can boost engagement, says partnership solutions VP Tony Laudato.

Leaders must adopt a radically different stance, one that can enable them to pilot through contact turbulence while incessantly fine-tuning their course.

Sea Pine Technology provides applications to help with vehicle protection and other financing products.

Nap pods and beanbag chairs are nice, but what employees really care about are personal respect and generous compensation. Oh, and it helps to be dog-friendly.

Five steps carriers can take to modernize their processes while retaining the human and emotional touch of the business line.