Practice and client management

With insurers rapidly deploying digital capabilities in order to service socially distancing customers, Jamie Yoder of Snapsheet thinks these habits could stick and become status quo going forward.

DI editor Nathan Golia and Celent's Karlyn Carnahan discuss her report, Covid-19: Three scenarios for insurers

Insurance product creation historically has been based on historical data – the rear-view mirror view. However, there is a fundamental change afoot that cannot be ignored.

The way insurance companies respond to the COVID-19 crisis is indicative of how the industry will meet the biggest challenges going forward: the disappearing retail customer, over-regulation, shrinking product margins, low customer loyalty and public distrust.

It is critical to assess insurers’ internal operations and the implications for employees.

Companies are scrambling to ensure that the millions who take on work outsourced by firms from airlines to insurers can keep going as the nation mandates increased work from home.

It is of strategic importance that we ensure our information technology is supporting the entirety of the organization and its ability to communicate.

The situation is changing rapidly, testing organization capacity and operational planning.

Heading into the New Year, many enterprises are looking at how AI and data analytics can drive their digital transformation journeys.

The findings of a new survey show that many field agents think the technology tools provided by their organizations are not evolving as quickly as their needs are.

Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.

Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.

Guthrie is applying a combination of strategies to uncover customer-experience needs and execute profitable solutions.

Team-builder has been instrumental in helping the firm grow from $700 million in assets under management in January 2017 to $9 billion by the end of 2018.

As Hurricane Dorian bears down on the U.S., some health payers are moving to assist members in the wake of expected storm impact and lack of access to health services.

Britain’s Information Commissioner’s Office said it was opening an investigation into the use of facial-recognition camera technology.

Many customers who bundled indicate lower satisfaction related to the combined experience.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.

Carriers see the potential in industry disruption from cooperative arrangements.