Practice and client management

Digitalization, specialization and a better user experience are on the agenda for this recently appointed tech leader.

Companies reviving the model say that new technology and better customer service will help avoid the mistakes of the past.

The ONE Coach platform will use sensor data to identify opportunities for risk-management products tailored to the customer.

The distributed-ledger technology promises to streamline processes like claim management, pricing transparency and actuarial management.

To thrive, insurers need systems that embrace change and transform it to business value or face potentially dire consequences.

Carriers are tapping into a wide range of new leadership in order to accelerate transformation efforts.

A J.D. Power and Centric Digital study offers examples of top performers' best practices, like chatbots and personalization.

Video-comparison algorithms and visuals can be adapted to make insurance more alluring and easy to sell.

Leaving customers feeling satisfied requires an ecosystem of processes around digital, Forrester finds.

The homeowners' insurance company has tapped insurtech Clearsurance to facilitate reviews and get insight into trends.