Practice and client management

Many insurers are reconsidering outdated product-driven business models and turning their focus to improving the customer experience.

Instead of overloading customers up front with a fog of terminology, we are trying to provide just the right information at the right time.

Guthrie is applying a combination of strategies to uncover customer-experience needs and execute profitable solutions.

Team-builder has been instrumental in helping the firm grow from $700 million in assets under management in January 2017 to $9 billion by the end of 2018.

As Hurricane Dorian bears down on the U.S., some health payers are moving to assist members in the wake of expected storm impact and lack of access to health services.

Britain’s Information Commissioner’s Office said it was opening an investigation into the use of facial-recognition camera technology.

Many customers who bundled indicate lower satisfaction related to the combined experience.

Old fears like channel conflict don't have to apply because the audiences for digital and traditional outreach differ.

Denver-based insurtech's goal is to make it easier for customers to access answers to frequently asked questions.

Carriers see the potential in industry disruption from cooperative arrangements.

In this exclusive video from Dig | In: The Digital Future of Insurance, Steve Wozniak, the co-founder of Apple and early supporter of the Electronic Frontier Foundation, discusses the importance of respective customers' privacy.

Digital execution plans will often feature speed, agility, and minimal viable products -- or experience.

The key challenge is to accelerate the process without sacrificing the value traditional underwriting adds, writes CIO of Prudential's individual life and annuities unit.

An insurance company that can offer its policyholders a low-stress solution involving as much automation as possible—thereby circumventing as many subjective human factors as possible—will have a significant competitive advantage over others.

By redefining customer engagement through proactive risk mitigation, the home insurance insurtech’s leadership believes the industry is ready for a change.

The ongoing focus on engaging existing customers and attracting new ones will drive demand for social media analytics over the coming years.

Using technology and automated underwriting allows insurers to build bridges to know the customers personally, say panelists.

But there are still areas where carriers are falling short digitally, according to market research firm's experience study.

Company shares parent with Great-West Life Co.

Packaging coverages to create more options, simplifying applications, and offering video chat during the claims process are just a few examples of innovation.