Practice and client management

How she leverages American Express experience to transform life insurer.

By taking a collaborative and analytical approach to while using consumer insights to target, insurance companies can build an efficient path to growth.

The best way for insurers to maintain business continuity and thrive on the other side of current crisis is by getting smarter about people, processes and content.

Customers were ready to leverage drones and self-service after weeks under social-distancing regulations, insurers say.

The carriers that use data and customer feedback to improve their products, as opposed to developing an awesome onboarding process or pricing scheme, will delight consumers today and will be ready to take on the challenges of tomorrow.

Life insurers tend to have bigger teams for CX than P&C, Novarica also found.

The insurer's plans are rooted in understanding the customer journey, says Chetan Kandhari, SVP and chief innovation and digital officer for Nationwide.

Agents who aim to become a true “digital powerhouse” should focus their attention in two key areas: digital marketing and streamlined self-service.

The data types that firms perceive as adding the most value to the business include pre-fill data from third-party vendors, images from cameras and smartphones, PDFs of all sorts of data, and customer segmentation.

People buy insurance for peace of mind, and there are steps insurers can take to help further ease customers’ minds during this difficult time.

Failure to pay attention to accessibility can have several negative ramifications.

Wondering if my experience filing a claim will draw the right conclusions.

How much do we really understand about users’ motivations to use digital products for improving health?

Property and casualty insurance companies improve in digital service after significant investment in direct-to-consumer websites and mobile design.

Ecosystem orchestrators and participants, such as car-sharing service vendors, could also collect and integrate massive amounts of data from different services

Usage-based insurance startup says revamped offering delivers on brand promise of full digital.