Practice and client management

Carriers are making big investments in customer experience, but still have a number of holes to patch, Celent analyst finds.

Carriers see outdated core systems holding them back from transforming effectively, according to survey.

Health insurer Cigna is launching a mobile app to connect members to its Healthy Pregnancies and Healthy Babies prenatal program.

Robert Pick is focused around ease of doing business and reducing transaction friction for the company's partners, he says in Q&A.

The companies partnered to highlight digital projects across the industry.

Though certain digital capabilities, like status reports, are popular with customers, digital first notice of loss adoption is low.

The ability to do more with less is a defining characteristic of Security First Insurance's VP of brand experience and marketing.

Jorge Espinel is tasked with finding innovative partnerships for the insurtech.

AI-powered assistants will change the customer experience for the better, but first they must achieve a more human level of service, according to panelists.

We observe that many people never answer voicemail, virtually ignore emails, and throw away mail without even looking at it. But how do insurers communicate with policyholders and agents?

By patiently learning the ins and outs of the customer, companies are able to know their clients’ demands, adapt to those changes personalizing those interactions, says Terrance Williams.

Lloyd’s executives are under pressure to modernize its antiquated business practices after its first loss in six years.

Michael Costonis jumps from consulting to carrier side with responsibility for digital efforts.

Savvy IT execs earn their reputation by talking more about business value and business change than servers and infrastructure.

West Bend, Merchants Insurance and Hiscox will implement the company's digital conversation platform.

Initiatives such as telematics, AI-driven fraud detection, mobile estimates, and RPA require a cohesive enterprise.

The group now has 30 insurance carrier members working on distributed-ledger tech solutions for the industry.

Traditional carriers can benefit from Amazon's entry in helping them compete with digitally native startups.

Agreement covers claims and customer-interaction technologies developed by the pay-per-mile insurer.

As insurance professionals, it’s our duty to think like we own the company, and explore and validate every potentially innovative idea