Practice and client management

Cloud for ancillary services has risen in insurance, and within the past few years the trend has expanded to include core as well with Tier-1 carriers migrating to the model.

The carrier is incorporating more third-party and sensor data into its new home coverage products, says SVP of personal insurance.

Incumbents benefit from high barriers to entry, but are themselves less efficient and innovative, Accenture claims.

The carrier piloted Snapsheet’s technology before launch, and found claims were settled up to 40% faster using the insurtech's software.

New technology organization structure aims to improve customer experience, CIO says.

Puneet Bhasin arrives at the carrier by way of Waste Management, and will lead the company's new multi-year digital transformation initiative.

Biometric and mobile technology offer carriers opportunities to engage customers more often and with more value.

CDPs enable reliable and standardized data to inform consistent, data-driven customer engagements, which is where data becomes information.

Insurers can expect to receive a lot of update requests during the claims process, and should turn to AI to process them efficiently.

The industry is not just building for prime, low-risk, high-end customers: The more sustainable value comes from a little bit of revenue from a lot of customers.

Innovation teams understand that the connected world is evolving rapidly, and that competition is coming from industry newcomers as well as incumbents.

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Staffing firm TEKsystems finds that new digital initiatives don’t fall within IT’s purview.

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

The German insurer is reportedly looking at XL as a potential target to grow its casualty coverage business in the U.S.

Without a clearly articulated set of business value metrics for IT, it can be a challenge for leaders to create compelling business cases for new investment opportunities.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

About a quarter of insurance executives said they are allocating budget to 'aggressive' projects, according to Celent research.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

As the first member of tech company Roost's Home Telematics Consortium, the insurer will distribute kits to customers, in return for data that will help enhance pricing accuracy and loss mitigation.