Practice management

Names and e-mail addresses belonging to customers of many large companies were exposed when online marketer Epsilon was hacked.

Chubb, Amica among insurers rolling out mobile offerings.

Perhaps the enhancements will help to improve Microsoft's market share, which is well behind Android, Apple and Blackberry.

Another example of excellent customer service, USAA's 16-category list of the top vehicles helps guide policyholders’ purchasing decisions.

While USAA and TriCare are a couple of the exceptions, health and P&C insurers disappoint customers, according to new report.

Bill that eliminates annual report card for quality of claims service passes house by wide margin.

In this soft market, it’s no secret that carriers are openly courting their distribution network, looking to drum up new agency principals and producers. What may be an eye-opener, however, is why agents and producers choose to represent certain insurers over others.

New multi-platform insurance app breaks down claims barriers.

Interactive technology to help advisers leverage freedom to invest without asset allocation restrictions.

Insurers may want to keep an eye on how Google's Android-based payment system will offer payment firms and retailers more customer data and help them target ads to mobile users.

A new study shows that 86% of financial services pros use social media, up from 73% last year.

Jackson's online portfolio construction tool is designed to help advisers assemble portfolios customized to their clients.

In many Asian countries, the burgeoning of a subset of the population—the elderly--is presenting economic challenges tied to Asian pension systems. Because the systems are not providing an adequate retirement income for this subset, there are opportunities for insurers to enter the market with solutions.

Southern Pioneer Property and Casualty Insurance Co. will use iPartners’ Insurance Scorecard business intelligence solution. iPartners, a provider of Software as a Service business analytics solutions to the P&C insurance industry, says Insurance Scorecard will support Southern Pioneer’s growth by providing improved analytics through management dashboards and timely, easy access to the company’s policy and claims data for enhanced reporting capabilities.

Kane, a provider of specialist risk and insurance management services, will acquire the insurance management operations of HSBC through an agreement that has been signed with HSBC Bank Bermuda Ltd., HSBC Bank Cayman Ltd. and HSBC Insurance Agency (USA) Inc.

Insurers offering retirement services are learning that attention to detail and improved communication dramatically boosts customer retention and satisfaction rates, a survey finds.

The result of agent feedback, the new site utilizes technologies that provide increased feature, functionality.

J.D. Power says health plan members are more satisfied when provider and payer are part of the same organization; ranks top 3 carriers in 17 U.S. regions.

Similar to New York Life and Nationwide, Allstate says it's looking to add more agents all across the country.

Emerging technologies could spark product innovations that change the way the industry serves customers. But insurers must match technologies with strategic goals.