Practice management

Insurers that outsource the IT and administration of policies underwritten years ago can improve customer satisfaction, lower costs, and even reduce capital requirements.

The highest-priority initiatives continue to be policy admin and BI, with claims, agent portals and commissions also of importance.

The top 25 life/health insurance writers continue to set the pace for the larger U.S. industry, which saw a 2.6% increase in nine-month net premiums written to $424.2 billion. The increase is the first since year-end 2008, according to A.M. Best, which released its list of Top 25 U.S. Life/Health writers today.

Courier services and pizza places already have websites with robust sales and services features; insurers should, too.

Insurers may be interested in keeping up with the ongoing challenges banks face in enabling consumer phone transactions.

The Health Information Exchange technology solutions provider is expected to help the insurer comply with the new EMR rules that go into effect in 2012.

Some of INN’s Women in Insurance Leadership award winners share the characteristics that they believe make a successful leader.

Insurers may want to take notice as the bank's free app has more than 250,000 downloads since last month.

Blog to feature tips in areas of property protection, claims prevention and repair.

Advances in technology, consumer acceptance are enabling insurers to offer more pay-as-you-go offerings.

Insurers across both property and casualty and life/health are evaluating 2011 mobile technology plans, and many are following a model used by banks, airlines, hotels and other service providers that are focused on improving transaction and service levels, reports Novarica in two new reports on the subject.

Could mobile apps be making insurance fun and friendly for the consumer?

While insurers still have to pour money and resources into developing for different mobile platforms, end-users have alleviated much of the pain.

Aite Group report examines how financial services firms can utilize the growing channel.

Beneath the buzz, insurers need to realize that a valuable technology opportunity exists.

As we look forward to a new year, the broad technology shifts bound to impact the insurance industry are already taking shape.

Insurers that successfully marry mobile technologies with social media in the front office and claims apps in the back will benefit from a distinct competitive advantage.

For insurers considering social media as a go-to-market strategy, the future is wide open.

Mobile technology platforms offer opportunities, but carriers need to craft a development strategy to avoid headaches.

The focus for insurance industry innovations in 2011 includes business analytics and data warehousing, cloud-enabled software-as-a-service and new mobility solutions.