Practice management

Hartford, Conn. - Health insurance provider Aetna is enhancing its health transparency initiatives to help consumers make more informed health care decisions based on the actual costs of care and the clinical quality and efficiency of physicians. Effective August 18, Aetna will provide online access to physician-specific cost, clinical quality and efficiency information in select markets, including: Price, clinical quality and efficiency information for physicians in Connecticut; Washington, D.C.; Northern Virginia; Maryland; Cincinnati, Cleveland, Columbus, Dayton and Springfield, Ohio; Northern Kentucky; Southeast Indiana; and South Florida, including physician-specific pricing for up to 30 of the most widely accessed services by specialty and indicators based on adverse events, 30 day hospital re-admit rates, overall efficiency in use of medical services, and volume of Aetna members treated; Price information only for physicians in Kansas City, Kan. and Mo.; Las Vegas, Nev.; and Pittsburgh, Pa. With these new enhancements, clinical quality and efficiency information will be available for more than 14,800 specialist physicians and specific pricing will be available for more than 70,000 physicians.

Mayfield Village, Ohio - The Progressive Corp. has appointed John P. Sauerland as the president of the Progressive Direct Group of Insurance Cos. Mr. Sauerland, 41, who currently serves as the claims general manager for the Midwest region, first joined Progressive full time in 1991 as an assistant product manager. He served at different times as the auto product manager for various states as well as the general manager for Mississippi, Minnesota and Wisconsin.CEO and President Glenn Renwick says: "I am very excited to announce John's new role. The depth of his experience in product, pricing and Claims as well as his leadership skills make him the ideal choice for leading our Direct organization in the next phase of our quest to become consumers' #1 choice for auto insurance."

Okemos, Mich. - Minnesota Department of Commerce has implemented Sircon for States, a Web-based solution from Sircon Corp., making Minnesota the 14th state to adopt the online compliance technology for producer licensing and appointment.The conversion from a legacy system to a hosted solution is aimed at increasing the online services Minnesota provides to insurance carriers, agencies and producers across the country, enabling customers to connect with the Minnesota Department of Commerce 24 hours a day, seven days a week.

San Diego - In response to agents' calls for quality educational opportunities on life settlements, Life Settlement Solutions, Inc. has launched a Web site to complement its hosting of Life Settlement Awareness Month.The new site, www.lifesettlementawarenessmonth.com, provides visitors up-to-date news regarding Life Settlement Awareness Month news and events, steps to a successful summer sales campaign and resources for agents looking to better serve their clients and increase profits.

Boston - If benefit managers are to truly control the significant cost from employees missing work, they need a single approach to managing disability and Family Medical Leave Act (FMLA) programs. That's because disability claims cause 55% of employee absences and FMLA drives another 25%, according to the JHA/EBN 2005 Absence Management Survey. The survey also uncovered the high cost of employees being away from work: an employer pays $260.00, on average, each day someone misses work.To give benefit managers the single solution needed to better control those costs, Liberty Mutual recently enhanced a key claims management system. Liberty SystemOne.nxt now offers benefit managers one source for managing both disability claims and FMLA time, simplifying the complex compliance maze and making it easier to strengthen these programs.

Chattanooga, Tenn. - UnumProvident's new Web-based enrollment platform, called plane.biz, is now fully functional for all worksite benefits to help employees navigate the complexity of today's benefits arena.Benefits professionals are facing significant issues: The population is aging; healthcare costs continue to increase; pension plans are strained; and employees are demanding more choice in their benefits options. The result is an unprecedented shift to supplemental benefit options and cost-sharing, heightening the need for effective benefit communications.

Newark, N.J.-Prudential Financial Inc. finalized its acquisition of Northbrook, Ill.-based Allstate Financial's variable annuity business through a reinsurance transaction.Prudential's initial investment in the business, reflecting total consideration to Allstate, related taxes and capital requirements, is approximately $591 million. This amount reflects a price adjustment paid to Allstate for market movements between signing and closing. Over the course of a transition period of up to 24 months from closing, Newark, N.J.-based Prudential will assume the administration of Allstate Financial's in-force variable annuities, with account values of approximately $17 billion (value as of March 31, 2006).

Remember the old days of paying an electric bill or making a car payment-writing out a check, putting the bill and check into the provided envelope, slapping a first-class stamp on it and tossing it in the mailbox? Thanks to technology, much has changed, and the insurance industry is changing right along with it.The process of paying bills online has been catching on for consumers over the past few years. And, according to a recent Computer Sciences Corp., El Segundo, Calif., survey conducted by Columbia, S.C.-based MarketSearch Corp., car and homeowner insurance customers would be willing to pay their insurance bills over the Internet.

From call centers to data centers, the insurance industry continues to turn to outsourcing in an effort to manage costs and secure access to resources. Information technology assets have become vital to ongoing operations and new growth, making these outsourcing relationships more than technology arrangements-they are now critical to business success. Combined with new regulatory mandates, this trend may be forcing carriers to push deeper and engage more proactively with outsourcing vendors.IT industry analyst firm Gartner Inc., Stamford, Conn., calculates that outsourcing will capture up to 33% of all IT services spending across industries by 2008-up from 26% in 2003. The analyst firm also predicts the insurance sector will be spending more than $10 billion on outsourced services by that time.

Competition, regulatory compliance and cost cutting still drive life insurance product lifecycle management (PLM).To remain competitive in an economy with a demographic of escalating baby boomer prospects, developing and maintaining a constant flow of new product offerings requires agility, expert communication between work groups and technology to support the effort.

SAFECO NAMES WILLIAM JENKS AS CIO

NEW CSF DESIGNER FEATURESMetavante Corp., Milwaukee, has added a number of features to its CSF Designer document composition application:

For many insurance companies, the challenges involved in processing claims are ongoing. Because claims often involve multiple decisions, data from various sources, and task handoffs, it's clear why carriers see the potential for improved customer service and financial results from streamlining manual claims processing.After recognizing many opportunities to automate its manual processing decisions, Blue Cross and Blue Shield of North Carolina (BCBSNC), headquartered in Durham, decided to dive right in. "We process more than 30 million claims annually, and about 12% have to be manually handled in some fashion," explains Sherman Owens, BCBSNC vice president, quality and compliance. "As you can imagine, there's a lot of costs associated with that."

The NAIC formation of a task force to examine climate change comes on the heels of devastating back-to-back hurricane seasons that caused a record $30 billion in U.S. insured losses in 2004 and as much as $60 billion in insured losses from Hurricane Katrina alone in 2005. Insurance Networking News magazine recently interviewed Tim Wagner, director of the Nebraska Department of Insurance, who is co-leading the task force, to find out what the NAIC hopes to achieve.INN: Who at the NAIC became aware of the issue, and how was it pushed forward on the agenda?

UNIVERSAL SIGNS SEVEN-YEAR BPO AGREEMENTUniversal Insurance of North America, Sarasota, Fla., has signed a seven-year agreement with CGI Group Inc. valued at between $45 and $75 million for policy and accounting business process services (BPS). Montreal-based CGI will process Universal's personal lines (book of business) including homeowners, dwelling-fire, auto, and umbrella in Texas and Florida. CGI will continue to support Universal's business processing needs as they expand their services into new markets. As part of this agreement, CGI will open a processing facility in Tampa to support Universal Insurance and other Florida-based insurance customers. CGI will initially hire 50 professionals and expects staff to grow to more than 200 professionals over the next two years.

Hamilton, Bermuda - Accenture Ltd. launched a technology delivery center in Pune, India, for software outsourcing and systems integration services. The facility is Accenture's ninth delivery center in India and represents further expansion of the company's Global Delivery Network.The new delivery center provides application outsourcing and systems integration services across the full range of technology capabilities. The center develops capabilities in enterprise technologies from Germany-based SAP and Siebel (Oracle Corp., Redwood Shores, Calif.); Net-centric technologies like Java and Microsoft; business intelligence and testing.

Boston - AIR Worldwide Corp. (AIR) released Version 8.0 of CLASIC/2, CATRADER, and CATStation, AIR's catastrophe risk management systems. The version 8.0 releases include updates to several of AIR's catastrophe models and a number of software enhancements to make catastrophe analyses more efficient.

Englewood, Colo. - Online insurance shopping service company InsureMe, is rolling out its Insurance Resource Center, the Englewood, Colo., company announced. The center, which contains numerous articles on the topics of auto, home, life and health insurance, was designed to educate consumers about insurance, as well as provide them with relevant shopping information and tips for saving money on coverage.

Las Vegas, Nev. - While the independent agency system has benefited by real-time communication improvements among carriers, agencies and customers, frustration remains over multiple workflows brought on by carrier-unique systems, according to findings in the ACORD-User Groups Information Exchange (AUGIE) 2006 Agency Technology Survey. The results were announced in Las Vegas at a panel presentation of the annual ACORD LOMA Insurance Systems Forum, sponsored by the Association for Cooperative Operations Research and Development (ACORD) Pearl River, N.Y.

Boston - Fidelity Investments and WebMD Health Corp. are expanding their relationship to integrate WebMD's health care cost planning tools with the Fidelity HSASM, Fidelity's health savings account (HSA) product launched in December.