Practice management

Carriers must be innovative when creating and personalizing services for the next generation of policyholders.

Small businesses may start shopping for new insurance, according to the 2025 U.S. Small Commercial Insurance Study from J.D. Power.

Shifting towards regulation modernization to keep pace with rapidly evolving technologies.

Telematics is revolutionizing car insurance through usage-based policies and personalized risk management options.

Research from Digital Insurance on the cost of artificial intelligence.

Insurance companies must rebuild transparency with the people and businesses they serve.

Actionable strategies for insurers to enhance loyalty.

The following stories and InsureThink opinion articles are a part of a series on how AI is being deployed in claims.

Any implementation of AI requires access to significant amounts of data and is not without its risks as carriers and brokers expand its adoption.

Younger consumers prefer digital insurance experiences creating challenges and opportunities for the industry.

Insurers and adjusters are using AI across the claims space to expedite the process, verify information and improve the customer experience.

Digital transformation is streamlining operations and enhancing customer experiences.

Part one of a conversation with Jodie Wallis, the first global chief AI officer for Manulife.

The legislature, which returns to respond to recent floods, could also take up bills to curb local property taxes, including bills aimed at bond issuance.

States warn that eliminating the BRIC program could leave rural areas vulnerable to extreme weather.

Behavioral economics is gaining traction in insurance underwriting.

A look at insurer innovations and strategies

It's a critical time for insurers to assess technology investments and infrastructure

Keynova Group released the Q2 2025 Online Insurance Scorecard evaluating the digital offerings from the top 12 insurance carriers in the U.S.

Contingency plans should address protecting documents, establishing communications and ensuring the security of physical office locations.