Practice management

Carriers are transitioning to a 'channelless' experience, where onboarding and service can begin and end at different touchpoints.

Staffing firm TEKsystems finds that new digital initiatives don’t fall within IT’s purview.

The israeli vendor will merge Adaptik's core offerings with its cloud-based analytics platform.

The German insurer is reportedly looking at XL as a potential target to grow its casualty coverage business in the U.S.

Without a clearly articulated set of business value metrics for IT, it can be a challenge for leaders to create compelling business cases for new investment opportunities.

Insurers looking to leverage automated, AI-driven customer communications need to make sure they offer value.

About a quarter of insurance executives said they are allocating budget to 'aggressive' projects, according to Celent research.

Industry partnerships lower the cost of going digital for incumbents, while also providing an extra revenue source for startups.

As the first member of tech company Roost's Home Telematics Consortium, the insurer will distribute kits to customers, in return for data that will help enhance pricing accuracy and loss mitigation.

Though many insurers still feel they are behind in innovation, all are taking steps to build capabilities.

Tech leaders note, however, that technology can't succeed without organizational incentives that focus on customer engagement.

The company's SelfieQuote.com is a major component of its 2018 plans to grow its customer base among younger consumers.

Vendor will offer insurtechs the opportunity to showcase their technology as ancillary features on its flagship InsurancePlatform.

The Dwellbeing tool gives insureds a place to record usage data, giving customers a better sense of personal risk.

Vendor will integrate new claims, billing and distribution management tools into its existing cloud-based platform.

The move is intended to bolster the insurer's connected car and mobile technology capabilities.

Todd Fancher will lead the carrier’s strategic investment in artificial intelligence, machine learning and advanced analytics aimed at better customer service.

A majority of business and technology professionals think their leaders understand cutting-edge technology, but they still aren't ready to embrace it.

Artificial intelligence continues to be top off mind for insurance carriers, as they work collect new forms of data and interact with customers using smarter digital channels.

Even if the end goal is to have chatbots available across all modes of support and service, such strategic projects start best with tactical investments.