Public finance

The trend toward accelerating digital interaction development is happening, but it's not coming with a lift in financial resources.

Remote processing and customer service investments are up, according to new research from Celent.

Many insurers report no changes to their plans, with some reshaping and a few accelerating, but very few pausing or retrenching.

Early research from Celent quantifies initial reactions

While U.S. tech spending this year is less than the growth in 2017 and 2018, it is still relatively strong. But there are more downside risks than upside potential ahead.

Tech execs have become less certain of their ability to satisfy end users.