Security risk

As director of MetLife Auto & Home's special investigations unit, John Sargent knows that eliminating fraud is an unachievable goal. But that hasn't stopped his company or other industry leaders from trying."Our goal is to pay what we owe, and not a penny more or a penny less," Sargent says. "The more efficient we are at identifying and preventing fraud, the better we can be at writing business at a more competitive rate."

In some ways, insurers' fraud-fighting efforts are similar to this nation's so-called war on drugs: Both endeavors require the right mix of people, technology and information to identify the criminals. Also, public awareness campaigns are part of the effort to change consumer behavior, whether it's to prevent drug use or prevent policyholders from filing bogus claims. And both involve elements of organized crime that use sophisticated tactics and technology to perpetrate their crimes.However, despite all of the resources that have been dedicated over the past decade to fighting drugs and fraud, we're no closer today to eliminating either problem. There have been many high-profile successes for each campaign, whether it's the seizure of a ton of cocaine on a ship at sea, or the combined work of insurance fraud investigators and law enforcement officials to uncover a multi-state, staged-accident fraud ring. But the fact remains that insurance fraud continues to cost the insurance industry $30 billion a year-and that's just counting fraud perpetrated against property/casualty insurers.

In the aftermath of the terrorist attacks in 2001, many property/casualty insurers are now reassessing risk assessment strategies in metropolitan areas. As they do, the process involves looking deeper beneath the surface-literally.For example, how does an underground parking garage in Midtown Manhattan impact an insurer's risk position? Years ago, insurers that write commercial automobile insurance might have considered an underground parking facility to be a safe haven because autos were assumed to be better protected beneath street level.

Newark, Calif.--As Florida's annual hurricane deductible law goes into effect on May 1 for the state's residential policyholders, Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, released the results of an analysis exploring the insurance industry impact of using the new deductible instead of a single event hurricane deductible.

Global 360 (formerly eiStream), a Dallas-based provider of business process management (BPM) and analysis solutions, announced that UICI has chosen to leverage its existing Global 360 Enterprise BPM solution to meet Sarbanes Oxley and HIPAA compliance. UICI-Oklahoma City, a division of MEGA Life & Health Insurance Co., North Richland Hills, Texas, provides health, life and related insurance products targeted at the small business and self-employed markets.

COLUMBUS, Ohio--Nationwide Insurance and Washington D.C.-based ID Theft Assist are joining forces to offer ground-breaking identity theft protection and recovery service that surpasses IDtheft policies currently on the market.

PHILADELPHIA--Regardless of whether or not the U.S. Federal Government authorizes an extension to TRIA (Terrorism Risk Insurance Act) beyond the end of this year, terrorism remains a very real threat and should not be ignored.

STAMFORD, Conn.--The Tillinghast business of Towers Perrin recently unveiled two new software applications to help insurers prepare for impending capital standards for variable annuity products.

The relationship between regulatory requirements and data standards is the subject of a new report from ACORD, N.Y.-based insurance industry data standards association. "ACORD Strategic Analysis: The Impact of Standards on the U.S. Regulatory Landscape," available through ACORD's Web site, www.acord.org

Internet security is a major concern for independent agents, with 80% saying they're most worried about viruses and worms, and 42% saying it's their second-biggest worry. That's according to a new survey released by IVANS Inc., Old Greenwich, Conn.

Fiserv Inc., a Brookfield, Wis.-based provider of software and outsourcing solutions to more than 2,000 insurance customers, has formed a strategic alliance with Lombardi Software, an Austin, Texas-based provider of the business process management (BPM) software called TeamWorks. The goal of the alliance is provide a BPM solution specifically designed for the insurance industry.

Novato, Calif.--Fireman's Fund Insurance Co. will provide identity theft restoration services nationally, offering customers access to a personal counselor who can help identify-theft victims with the legal and logistical burden of putting their lives back together.These services represent one of the first major programs by an insurer to deliver these services as part of an insurance policy. The enhancement comes at no additional cost, and with no deductible, to Fireman's Fund policyholders who have Prestige Home Premier with Added Measure coverage. This service became available effective March 30.

Don't throw away the sleeping pills just yet. If you're a senior executive or manager with financial accountability, chances are, over the past year, you've had trouble sleeping because you've been worried about complying with the Sarbanes-Oxley law--especially the part that holds you personally responsible for attesting to the adequacy of your company's internal controls over financial reporting.Unless you've been living under a rock, you know that SOX--passed in 2002--requires executive officers of public companies to annually attest to the effectiveness of internal controls over their financial reports. If you fail to establish and maintain appropriate controls, you can be fined and even sent to jail.

Maybe it's because so many companies have focused most of their attention on complying with Sarbanes-Oxley this past year, but a significant portion of health insurers and health care providers will not meet the security requirements of the Health Insurance Portability and Accountability Act (HIPAA) by the April 20 deadline.Only 30% of payers and 18% of providers said they were already compliant with the HIPAA security regulations in a survey released in February by Phoenix Health Systems, a Montgomery Village, Md.-based consulting firm to hospitals.

CHICAGO--Blue Cross and Blue Shield of Illinois (BCBSIL) Consumer Markets Division, as part of its ongoing effort to meet the growing demands of consumer-directed health care, announced today that it is offering two new Health Savings Account (HSA) compatible health plans: the BlueEdge Individual HSA and the BlueEdge Individual HSA 5000.

WESTBORO, Mass.---Ascential Software Corporation, an enterprise data integration provider, today announced that CNP Assurances, the leading personal insurance company in France, has standardized on Ascential DataStage, a core component of Ascential Enterprise Integration Suite, to reduce infrastructure costs, optimize the company's IT system, and achieve a single view of customer portfolios in real time.

WAUSAU, Wis--Midsized companies now have better access to expanded umbrella capacity since Wausau Insurance is more than doubling its in-house individual account coverage limits up to $25 million --the amount typically sought for such programs.

ORANGE, Calif.-- CalSurance, a national insurance sales, service and support organization comprising many diverse and specialized programs, today announced that it has enhanced its specialized errors and omissions program for broker-dealers with 75 or fewer registered representatives. Recently CalSurance and Quanta Specialty Lines Insurance Company teamed up to offer this program.The program enhancement now provides each broker-dealer with its own policy limits without sharing a master policy aggregate with other broker-dealers in the program.

WAUSAU, Wis.--Wausau Signature Agency has increased its focus on employee benefits by forming a Group Benefits Division in the upper Midwest states.

WASHINGTON, March 17--With health benefit costs still rising at double-digit rates, more employers are adopting health management and consumer-directed health care programs to help control costs. And some employers keep increases remarkably low by getting employees involved in health care decision making. These are among the major findings in the 10th annual survey of large employers conducted by Watson Wyatt and the National Business Group on Health.