As it relates to their online activities, insurance companies are jeopardizing their relationships with customers by failing to protect the privacy of their personal information.That's according to the Customer Respect Group, a Bellevue, Wash.-based research firm that studies how corporations treat customers online.

The Contracts Update section includes announcements of contracts insurance information technology companies have signed with customers in recent weeks. Contract news can be faxed to Insurance Networking magazine at (312) 913-1366 or by electronic mail to Stephen.Dwyer thomsonmedia.com CGI Group Inc.

It's a logical concept: Where, when and how people drive their cars affects whether or not they're likely to have an accident. But the insurance industry is just beginning to determine how driving behavior correlates with risk.

With almost every software vendor scrambling to reposition products to address the Web services technology paradigm, Web services have arguably become the hottest phenomenon in today's IT market.But in the stampede to get on the Web services bandwagon, the definition of Web services has become so corrupted and abused that the true meaning has been lost and the value often misunderstood.

Electronic submission of workers' compensation, commercial auto and general liability applications will soon become easier than ever for most Wausau Insurance producers, brokers and agents. Building on its current Applied System's interface, Wausau can now accept submissions from the AMS Sagitta Browser and AFW Online products.

WASHINGTON-- How much life insurance do I need? What does long-term care cost in my area? Should I buy disability insurance?

NEW YORK --Even before the full impact of the recent hurricane activity is known, the majority of the 150 senior insurance executives surveyed are less optimistic about premium growth and the industry's ability to increase margins, according to KPMG LLP.

REDWOOD CITY, Calif. -- Informatica Corporation, a leading provider of data integration software, today announced that CNA, a leading property and casualty insurer, has won DM Review's 2004 World Class Solutions Award for its successful implementation of Informatica's market-leading data integration software.

Newark, Calif.--Responding to increases in the frequency and severity of global terrorist activity in each of the past three years, Risk Management Solutions (RMS), the world's leading provider of products and services for the management of catastrophe risk, today announced the launch of a new suite of tools designed to help insurers and reinsurers manage terrorism risk outside the U.S. The tools include the industry's first Global Terrorism Risk Model, as well as a multi-country expansion of the RMS(R) Terrorism Scenario Model and accumulation management functionality in the company's RiskLink(R) catastrophe management software.

LOS ANGELES--RPost, The Registered e-Mail Company (www.rpost.com), announced today its revolutionary (R)egistered e-Mail(R) product has been endorsed by The Council of Insurance Agents & Brokers. The Council represents the top one-percent of all commercial property/casualty and employee benefits brokers in the United States, a group that places 80 percent of commercial insurance premiums.

PeopleSoft and IBM will jointly market and deliver integrated, cross-functional industry solutions targeted at solving some of the most difficult business process challenges facing companies today.

HALIFAX, Nova Scotia --Manulife Financial and CGI Group Inc. (CGI), today announced the signing of the contract to create a new information technology development centre in Halifax. The signing of the memorandum of understanding was previously announced on June 9, 2004.

ANDOVER, Mass.-- CGI Group Inc. (CGI) announced the release of INSideOUT Version 9. INSideOUT's Version 9 offers significant value to customers by improving productivity and lowering maintenance costs.

PORTLAND, Ore-- Standard Insurance Company, a subsidiary of StanCorp Financial Group, Inc., has launched The Standard Advisor Partner, a new service model created to develop business partnerships between The Standard and third party administrators and pension consultants.

NEW YORK, Sept. 20--Total data storage-related industry revenues are expected to increase approximately 5% for full-year 2004, says Standard & Poor's Equity Research in a new, semiannual study of the industry.

CARLSBAD, Calif. and QUINCY, Mass., --Arbella Insurance Group, a property & casualty insurer, has chosen Document Sciences Corporation's ReadyForms as their enterprise document automation solution. ReadyForms provides a library of pre-built electronic bureau forms, complete with pre-defined business rules for automated forms assembly, and delivery via Document Sciences' xPression content processing technology.

PEARL RIVER, NY--At a September 8 ceremony in London, ACORD as presented with The Review Worldwide Reinsurance Industry Initiative of the Year Award for 2004. ACORD President and CEO, Gregory A. Maciag, accepted the award on behalf of ACORD's more than 480 members worldwide.

BATON ROUGE, La. - While Louisiana's new insurance high-risk pool hasn't had enough time to build up a financial cushion to absorb the potential effects of Hurricane Ivan, other reforms in place should enable insurers to pay ensuing claims.

When Jacksonville, Fla.-based Allstate Workplace Division, a provider of disability income, hospital indemnity, term and universal life and supplemental insurance products, developed an electronic worksite application called AllApp, the company went out to the field to build a consensus about how the application should be designed.

ANCHORAGE, Alaska -The Credit Scoring Working Group of the National Association of Insurance Commissioners (NAIC) adopted its "best practices" document today in Anchorage, despite strong objections from insurers.