Creating the right customer experience requires intent listening, rapid ideation and constant testing, says chief design officer Meriah Garrett.

Jennifer Marshalek, SVP for the P&C carrier, provides tips for carriers to navigate the digital world.

The move supports the specialty insurer's ongoing digital strategy.

Insurer adopts Xpertdoc's CCM platform to improve workflow and customer engagement.

Many firms are creating centralized data management and governance programs, but still grapple with staffing issues.

Policyholders can benefit from digital innovations, says auto-insurance company founder.

The company's chairman is leaving within two years with no clear replacement.

Data-driven platform helps sell small-business insurance more efficiently.

Tech job growth has been sluggish over the past three months, but conditions are favorable for the long term.

Insurer embraces self-service and analytics in revamped claims process.

Jonathan Larsen joins the Chinese insurer after 18 years at the banking giant.

Consumers still look to humans to help them make final determinations in the insurance buying process, says researcher.

New insurtech Lapetus uses photos submitted by applicants to measure life insurance risk factors.

Artificial intelligence expertise in particular is in demand, according to research from Upwork.

Insurtech offers IoT device with each new policy sold through its digital platform.

Businesses and consumers are starting to embrace AI as a technology that can solve complex global problems.

New study reveals large gap between consumer expectations and how organizations act on them.

The $283 million invested so far this year is down year-over-year as early-stage companies leverage their funding to deliver products.

The sector will see only a 0.3 percent growth rate this year, as more companies lease server power from Amazon, Google or Microsoft.

AI is giving insurance new ways to enage with their customers, process claims and adjust risk.