Improving CX in insurance communications: Act now, plan for the future

60 Minutes
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As Insurance companies face the next chapter of digital transformation, it is more important than ever that your communications are consistent, engaging and timely. Join Quadient and guest analyst from IDC on Tuesday, April 21, 2020 as they share insights of the evolving role of digital communications and how to prepare for the “new normal” of intelligent communications.

Marci Maddox, Research Director, Enterprise Content Strategies with IDC will share market dynamics impacting digital communications in a connected customer-centric world and how to gain competitive advantage in the new Economy of Intelligence.

Scott Draeger, VP of Customer Transformation with Quadient, will share how you can manage your communications in the context of the customer through AI-based rapid transformation technology to help complete your transformation project.

To conclude the webinar, Scott and Marci will provide tips on how modern CCM tools can help Insurer’s react quickly to changing market dynamics today and develop a communications strategy for the future.

Key Speakers
  • Consultant, Editor Emeritus, Information Management
    August 19
  • VP of Customer Transformation, Quadient
    March 25
  • Research Director, Enterprise Content Strategies programs, IDC
    March 25