The contact center is one of the chief areas within an insurance enterprise where getting it right the first time is paramount. To meet the ever-increasing demand for personalized, efficient and effective interactions, insurers realize that customer engagement is now a strategic touch point that can make or break the customer’s experience.

To improve customer engagement and satisfaction, insurers are discovering that cognitive and augmented intelligence technologies can transform the contact center and help insurers solve the new customer engagement paradigm.

Join us as we reveal ways to apply these technologies to increase revenue and reduce overall operational expenses in the contact center.

Key Speakers

Pat Speer
Moderator: Principal Speer Content Strategy & Development LLC
Michelle Miller
Partner, Cognitive and Analytics Consulting Practice, IBM Services