Analytics

To provide customers with an "ideal buying experience" can sometimes mean practicing what you preach.That axiom is being practiced by business and information technology executives at Amica Life Insurance Co., a Lincoln, R.I.-based provider of term and universal life, annuities and structured settlement insurance products. The "Ideal Buying Experience" is Amica Life's recently launched new business selling program which focused on automating the front-end capability of the carrier's business-from electronic applications and new business submission, to paperless underwriting and automatic issue within its core administration system.

Many insurers have indicated that reining in claims handling costs is a priority this year and beyond. After examining the root cause of inefficient claims management, insurers have concurred that the onus is on the absence of historical databases.In a customer poll conducted by Jersey City, N.J.-based Insurance Services Office Inc. (ISO), 46% of U.S. insurance organizations identified the lack of historical databases as a major cause of poor claims management.

The days of endless rows of file cabinets chock-full with customer files are numbered as more companies provide their customers with online access to policies, billing statements and claims reporting.As insurers grapple with regulatory changes, mergers and acquisitions and fast-changing technologies, enhancing operational efficiency and providing top-notch customer service has never been more important.

PEARL RIVER, NY--41 states are now accepting the ACORD Life Form Life Application Part 1, ACORD announced. This is a major step in a multi-year initiative and is supported by numerous life insurance companies and associations, including NAILBA and NAVA.

Grange Insurance, Columbus, Ohio, has licensed EDR InSight, a set of solutions designed for claims professionals to facilitate the use of automotive Event Data Recorder (EDR) or "black box" data in the claims evaluation process.Grange will use EDR InSight, provided by Injury Sciences LLC, San Antonio, to identify vehicles with harvestable black box data. Grange claim representatives will use EDR InSight to schedule harvesting services from a network of mobile service providers and for analysis and interpretation of the EDR data.

BOSTON--John Hancock Life Insurance Company has quadrupled the long-term care insurance (LTCI) operations professionals who support the sale of its LTCI products from 6 staff members to 24. The expanded support enhances service for its existing LTCI channels including career agents, its national account team, managing general agents (MGAs) and banks, and allows the company to serve two new channels, brokerage general agents (BGAs) and broker-dealers.

Cyber Security Industry Alliance (CSIA), a Washington, D.C.-based CEO public policy and advocacy group composed of security software, hardware and service vendors to address key cyber security issues, has released its recommendations for the development of a secure electronic health care system.These recommendations are designed to support the nation's first strategic framework report on a 10-year initiative to develop electronic health records and other uses of health information technology, which was announced today by Department of Health and Human Services (HHS) Secretary Tommy G. Thompson and David J. Brailer, M.D., Ph. D., the National Health Information Technology Coordinator.

WHITE PLAINS, N.Y.--Cybersettle, the world's number one online settlement company, has been selected by CNA, the fourth largest U.S. commercial insurer, as its online settlement partner to assist with the quick resolution of commercial insurance claims.

SAN FRANCISCO--California State Compensation Insurance Fund's anti-fraud program has enabled statewide district attorneys to win more than $5 million in restitution orders. The restitution judgments are a direct result of 155 premium fraud convictions during the last six years.

NEEDHAM, MA--Until recently, regulatory compliance has been a relatively straightforward issue for U.S. insurance companies. Long deemed a service for the "public good," the insurance industry has been regulated by various entities for over 100 years - making compliance as commonplace as breathing for most insurers.