Prudential's Bob Bastian looks back on the company's 150-year history and focuses on the opportunities ahead for the insurance industry.

Voice is having a resurgence as an engagement channel and insurance organizations are wise to examine the relevance of IVR more closely.

Improvements to workflows and operations boost customer service and help tailor products, making coverage more attractive.

Insurers are seeing improvements in workflows, authentication and adjudication.

More policyholders are willing to share personal data if it lowers their insurance rates.

NEXT will use ZestyAI's property and wildfire models in its risk assessment processes.

Microsoft's CEO suggests that artificial intelligence agents could disrupt traditional SaaS models.

Though consumers are open to the use of AI in severe weather risk monitoring, trust and transparency is key, according to a 2025 Insurity report.

Artificial intelligence is helping insurers, agencies and more reform their talent recruitment efforts and tap into pools of Gen Z clients.

As talent needs evolve, carriers can upskill current employees and recruit expertise from outside of the industry.

Insurance companies can leverage Gen AI by balancing the business value and the human impact.

New versions of AI are improving data management and decision-making processes.

As many as 60% of executives believe security threats pose the greatest geopolitical risk.

The main wildfires in California have subsided, but calculating the damages — both financial and emotional — is a challenge for all involved.

The agentic AI platform addresses annual revenue and cost inefficiencies.

The future of insurance AI is open

Digital Insurance's recent survey found insurance professionals are planning to spend more on tech, like artificial intelligence, but are wary of unseen risks.

Jodie Wallis, global chief analytics officer at Manulife, which operates as John Hancock in the U.S., spoke with Digital Insurance about how the company is deploying GenAI.

AI-evaluated insurance claims denials can depend on characteristics of the claimant, not just the merits of their claim. AI may not be a reason or the only reason for a claim denial, experts say.

A new research report from Digital Insurance highlights some of the risks and opportunities for the insurance industry in 2025.