The rapidly increasing expectations of policyholders and agents have accelerated the need for transformation.

DIGIN 2024 held June 27 and 28 in Boca Raton, Florida included panels and discussions around innovations within the insurance industry.

Bryan Davis, EVP and head of VIU by HUB shares how brokers are utilizing technology and details its impact on the customer experience. 

Part 1 of this three-part series examines how AI is changing virtual inspections.

The challenges to digital transformation value realization are deeply ingrained in the structural and cultural fabric of insurance organizations.

Lalkovic is focused on improvements that have set the stage for performance improvements and new applications of AI at the company.

To mitigate risk and harness the promise of AI, a fundamental best practice is to evaluate and assess AI systems or tools before using them.

Artificial intelligence agents can provide assistance to underwriters.

Lenders need to look at both data and algorithms to avoid inadvertent redlining complaints, not just in decision making but customer contact too.

New insurance intelligence tools and platforms aren't replacing agents—they're empowering them.

Including AI as part of a training program can create a more personalized learning experience.

Artificial intelligence helps insurance brokers expand solutions for small business owners.

Cournoyer is the chief information and operations officer of bond and specialty insurance (BSI) at Travelers. She is a Women in Insurance Leadership 2024 honoree.

Insurers using AI to enhance their customer service need to set specific goals, identify assets and focus on ethical practices.

Even though Gen AI adoption in the Japanese insurance industry may still be in its infancy, most major insurance companies have already incorporated some technology.

The home inventory data management platform has added features plus enhanced AI capability to detect items and compile information automatically.

Farley discusses his philosophy around human-centered artificial intelligence and how the supplemental insurer is focused on customers when it comes to innovation.

As the industry faces a talent crisis, insurers can attract underwriters with digital innovation and robust skill development opportunities.

Jess Keaney, chief product & technology officer of Duck Creek, discusses how technology is making the insurance process more transparent and even more empathetic for policyholders

Are deepfakes threatening the insurance industry? Some experts suggest a second layer of verification may be needed to combat altered materials in claims processing.