Jeff Goldberg has spent his career as an IT executive, analyst, and entrepreneur in the insurance industry. He has led IT organizations at Marsh & McLennan and NIP Group and worked as an advisor to hundreds of insurers while at Datos Insights and Celent. Currently, he runs an insurer CIO Study Group and serves as an independent advisor to technology providers such as Socotra.
Even if the end goal is to have chatbots available across all modes of support and service, such strategic projects start best with tactical investments.
Insurers face the risk of investing too heavily in RPA if they treat it as a long-term solution rather than a temporary fix.
Investing in a company via a fund is a different level of involvement from incubating a startup.
A cybersecurity governance group with multiple stakeholders will help the organization understand security initiatives and align them with the business.
Many of these dangers stem from the increasing reliance of financial services companies on outside technology firms.
Here’s how insurers can move important analytics projects from innovation to production.
Allianzs recent implementation of a blockchain-based CAT bond shows how the technology can build trust and accountability in an existing marketplace.
New industry trends and tech ventures are presented in the language of disruption, but aren't a radical transformation of the insurance business.
In the future, consumers will buy insurance from insurers not just for the indemnification or risk but for additional risk mitigation services.
While few efforts at an insurer are more complex or time consuming as a core system replacement, a major BI initiative will eventually touch all aspects of an organization.