Joe McKendrick

Legacy systems upgrades were once mainly beneficial to IT operations, but now, they make or break a company's competitive advantage.

Big data is becoming more and more responsible for insurance business initiatives, including advertising.

How one insurer adopted 'ERP for IT' to build repeatable, business-savvy processes.

A new book breaks down a tech-savvy approach for insurers looking to decipher the habits of online consumers.

How to effectively deal with the insurance equivalent of enterprise resource planning: policy administration systems.

Using a top-tier insurer as an example, analysts advise companies to start small and think big.

Insurers are going to have to double down on efforts to attract and retain technology talent, before they're absorbed elsewhere into the digital economy.

When it comes time to make a change in a policy admin system, a lot of planning, negotiating and hand-holding will be required.

Critic claims that even though BI and analytics software is powerful, it is still out of reach for general business users.

The stage is set for Siri-like capabilities across all BI systems, as well as more automated decision-making.

Form factor and flexibility are what computer users want.

IBM study finds consumers more likely to buy from agents or intermediaries than websites.

Catching instances of fraud is good, but the downstream effects can be even more impressive.

The convenience and scalability the cloud offers is too great for the industry to ignore any longer.

Like other paradigmatic technologies before it, cloud is just a tool that requires the right people working on it in the right environment to be effective.

These 8 pillars provide the competitive advantage every insurer is looking for in the post-digital era.

Top tech talent isn’t necessarily out of reach, you just need to know where they're hanging out and what challenges they're looking for.

Seven tips that will put your corporate IT services on par with the ease-of-use of Amazon or Salesforce.

Job descriptions for the business intelligence analysts that will pave your way to smarter, more efficient operations.

The list of questions advanced or predictive analytics can answer within an enterprise is making for a strong business case within insurance organizations.