Joe McKendrick

Working toward service-oriented architecture is a worthy goal—find out where your company ranks.

If you have inefficient processes or a creaky, hidebound management culture, don't expect technology to smooth things over.

The arguments for each tack are compelling, but is the economy poised to help insurers reach their goals?

A truck insurer is king of the road when it comes to mobile app development.

Companies are concerned about application vulnerabilities, mobile device management.

The insurer announced that it's letting Florida policyholders sign up for a program that tracks their driving habits and adjusts their rates accordingly.

As any good insurance exec knows, a company is only as good as its last customer service call. IBM knows this too—that's part of why it’s still here.

The rise of ubiquitous and mobile computing is creating a range of new innovations, limited only by imaginations.

The cyber barbarians are at insurers’ gates—is your data secure?

Mobile browsers, which are readily available and can be supported on any mobile device, may be a better option for insurance IT departments with overstretched resources.

While much ballyhooed and potentially important, insurers should first take a breath and think about where they fit into the big picture.

Some insurers have recognized this large base of skills and assets, and found ways to leverage them.

While the movie portrays Facebook as a platform born of a grudge by a jilted, love-struck student, insurers are taking the site very seriously.

SOA is so pervasive, it impacts everybody in an organization from top to bottom.

A computer of Watson’s power would be a definite boon if available to insurers.

Aflac’s CIO discusses how technology has made a significant difference for the company’s agents and employees.

Can you imagine conducting all of your day-to-day business on a smartphone? Yeah, didn’t think so…

We know mainframes can take a pounding, but they also need to be responsive and Web-aware.

Those who view SOA as a "magic bullet" may consider taking a more realistic approach to its implementation.

One thing is certain: Technology will play the most prominent role in all efforts.