Pat Speer

Digitally native companies' adept use of data and analytics for customer interaction isn't going unnoticed by large insurers, who are working to better leverage data, industry experts say.

Insurers with mobile apps that can drive utility to capitalize on their customers’ micro-moments will have the edge.

Insurers that recognize how an enterprisewide digital vision can provide core customer service value will have the advantage over competitors from inside and outside the industry.

The latest cyber-attack highlights the importance of helping policy holders defend themselves.

High premiums and deductibles plus confusion over earthquake policy limits curtails adoption.

Managers can benefit from applying this theory both to their career aspirations as well as to interactions and expectations of staff.

Assigning yourself the “chief encouragement officer” title and breaking out of ineffective interpersonal communication patterns may be just the first step required to lead today’s diverse insurance IT workforce.

Insurance business and technology experts agree that a successful C-level vision is not just about keeping up with technology; it’s about more focus on the customer and less on caution-drenched decision making.

Against the ebb and flow of a society becoming fully dependent on technology for their physical and social needs, insurers are driven to keep up.

Insurers at the Insurance Industry Charitable Foundation’s Women in Insurance meeting describe a unique defining moment that lead them to realize and act on their professional passion.

Advancements in telematics technologies, along with an 80-percent drop in hardware costs, are ratcheting up the industry’s interest in UBI. But will the payoff be there?

We can control ourselves, not our environment. We need to decide whether to stay and try to blaze a trail for change, or we can get out and find a more suitable environment.

After a couple weeks of online dialogue regarding the industry's image problems, a solution may be emerging.

Insurance is being considered an investment, which leads to consumers making poor decisions.

Being in the one of the world’s largest industries, insurers face many challenges yet still have an obligation to create a “best company to work for” culture.

Insurance business and IT teams share common traits not unlike those of artists, but can they adopt an artist’s mindset to create innovative solutions to complex problems?

Applying entity analytics to claims detection and prevention is a proven way to outsmart the fraudsters.

Health insurers, in particular, are finding innovative ways to engage their customers, keep them healthy and build brand in the process.

Of the myriad technologies that engage and empower the distribution network, it’s strategic, not transactional, management efforts that win the day.

Many insurers see the value in leveraging data and predictive analytics to improve a variety of objectives and outcomes; for those still in doubt, read on.