Customer experience

The need to provide an outstanding customer experience is key in an industry where the client is only one step away from potential disaster.

Technology can help during difficult economic times and it can present new avenues for growth.

Keynova releases its Q4 Online Insurance Scorecard of top P&C insurers.

If your insurance company is looking for employees in these roles, competition is stiff.

A recent survey of executives at small commercial lines insurers reveals some shifts in what is driving distribution investment decisions.

To stay ahead, insurers must assess the factors shaping the industry including emerging technologies.

People do not react more positively to a cheerful chatbot than a neutral one except under specific circumstances, says a recent study.

Working together with new incumbents, customers and internal employees is a trend we will see take off.

Digital first notice of loss increases overall satisfaction for customers who use those tools.

First-party claims service makes real-time communication possible.