Customer experience

We live in a brave new world now with digital devices and equipment surrounding us in a sea of capabilities that (generally) improve the quality of our experiences.

The insurer is consolidating multiple policy admin systems and seeks to enhance customer service and underwriting capabilities.

This emerging intelligent network of millions of interconnected objects is destined to change the nature of insurance.

Allstate's director of technology and operations says that despite the appeal, there are fundamental challenges that could delay the widespread adoption of smart-home technologies.

The commercial use of drones has the potential to transform many industries—insurance among them.

A new Celent report profiles claims solutions that are available in North America.

The race to ‘go digital’ is on as insurers focus their innovation efforts on these five technologies.

Delivering an enriched customer experience requires a new digital architecture running alongside legacy systems.

Newly launched apps are intended to help agents and insurers address the challenges of client retention and agent productivity, the companies said.

Celent finds that U.S. and UK consumers are willing to share data about themselves under the right circumstances.