Customer experience

Celent offers a Digital Insurance Proposition Continuum for benchmarking industry offerings.

SteelHead appliance improves performance of critical, centralized insurance-specific software.

A new Ernst & Young study reveals that insurers may be able to combat turnover with more frequent and relevant communications.

The rate of change is accelerating for demographics, technology and customer expectations.

The platform, unveiled through MetLife’s Sino US MetLife Insurance Company Limited division, lets customers compare products, get quotes, purchase and more from any mobile or desktop device.

Life insurance and annuity Web sites fall short in offering customers opportunities on their Web sites.

Digitally committed carriers expect twice as much premium growth as their more cautious peers, according to Accenture.

The cross-industry alliance will provide a platform for insurers, financial services companies and others to share resources, information and intelligence to fight fraud.

For insurers, the lesson is clear: improve the user experience by streamlining processes, or consumers will simply walk away.

The “New IT” began to emerge in 1994, and its impact is still being felt.