Customer experience

The insurer is among the first to receive FAA approval, allowing the company to begin testing sUAVs to improve post-catastrophe claims response.

GEICO and Progressive suffered the largest individual carrier dips in satisfaction, according to the ACSI report.

The offer, which would be UnitedHealth’s largest purchase ever, is 27 percent more than Catamaran’s closing share price of $48.32 on Friday.

Canadian P&C insurer intends to consolidate and update billing operations and launch new products and services over the web.

The rankings are based on national averages for 1,522 models, for a 40-year-old man with a clean driving record and good credit.

Only half of the devices in the IoT ecosystem will use keyboard-like input -- and insurers’ back-end systems have to be ready to capture and process all this new data.

Consumers would rather have service fast and easy, even if it is not the best result.

Insurance coverage will transition from Personal Lines (where people do the driving) to Commercial Lines (where the manufacturer is responsible for the safety and accuracy of the vehicle).

Insurers across business lines have money earmarked to improve rating systems, billing capabilities and customer portals – but there are key differences in some insurers’ priorities, according to Insurance technology analyst firm SMA’s 2015 Insurance Technology Priorities and Spending report, which polled 105 carriers in P&C and life/health.

Mobile, wearables and other tech enable the insurer to communicate better and more frequently with clients, build long-term relationships, and change the way policies are sold and serviced, and capital is pooled to manage risk.