La Capitale, a Canadian P&C insurer, has selected Guidewire BillingCenter to manage billing operations, and to update and consolidate the technology platform supporting billing operations in an effort to be more responsive to customers and distributors. BillingCenter is intended to offer La Capitale a more intuitive and configurable platform, enabling the insurer to offer new products over the web.
“We were looking to consolidate the current systems we were using across our companies to a single system that would unify all our disparate billing processes and approaches for our policyholders and distribution partners,” said Éric Marcoux, senior director, information technology, La Capitale. “BillingCenter, as a highly configurable system, is very intuitive and will make our system replacement process go more quickly and smoothly.”
Expected benefits include:
- Faster response times and more flexibility to customers and distribution partners
- The ability to tailor payment practices and methods to customer preferences
- Better customer service, plus a new offering over the web
- A more seamless billing process integrated with internal and third party systems
“Key drivers that led us to choose BillingCenter were its industry reputation and its intuitive interfaces,” said Johanne Gauthier, senior director, Billing Services, La Capitale. “We are impressed with Guidewire’s technology and architecture and are excited about the vision Guidewire has for its products.”
