Customer experience

Ultimately, insurance must become a digital industry.

IT organizations still years away from essential data management and analytics capabilities.

As the private exchange market continues to expand, further mergers and acquisitions are expected.

The new HP Exstream 9.0 can help insurers deliver on mobile device communication strategies, HP said, and connect with customers.

Auto insurers have managed to eke out modest gains in customer satisfaction, but are still failing to leverage technology in ways that meet the high expectations of Millennial drivers.

Over 40 percent of otherwise satisfied auto and home policyholders likely to switch insurers soon, Accenture finds.

Insurers, healthcare providers and consumers stand to benefit from widespread adoption of wearable devices.

As a technology provider, your client’s ability to deliver products and services to their customers, when and where they need them, is at the heart of their business success.

Liazon, Cigna collaboration offers a national solution for companies with 250 or more employees via Bright Choices and other Liazon-powered exchanges

Federal health insurance exchange's performance should reflect major improvements over last year