Customer experience

Measuring goes beyond just accumulating fans and followers: it looks at the contribution to business.

Estimates put the number of private exchanges at around 150, but according to PwC Health Research Institute, they can be grouped based on their beginnings.

Gartner finds the number of organizations investing or planning to invest in big data technologies has increased significantly though the number of implementations remains low.

According to the CDC, 18.4 percent of adults under age 65 lacked health insurance in the first three months of the year, down from 20.4 percent in 2013.

The UP Bill Payment system is intended to reduce staff time spent on processing and support digital usage growth.

IT advisory firm Strategy Meets Action presented Innovation in Action awards to carriers that have successfully undertaken next-generation technology projects in the past year.

92 percent of executives, including insurers, say their big data projects are yielding results.

Carriers need to look at new and impactful ways to be there for their customers.

Emerging technologies are putting pressure on insurers to develop new models for customer-engagement.

The HP Exstream release is intended to help improve the customer experience and reduce costs for insurers.