Customer experience

Lincoln Financial received a second-consecutive Center of Excellence Certification for its customer service.

CNA.com’s multimedia tools help visitors learn more about their business insurance needs.

Many consumers find health care websites tough to navigate and are not satisfied overall, says J.D. Power survey.

Examining the administrative burden of doing business with the E&S market.

As media interest in health insurance exchanges decreases over time, the insurance industry will need to develop more effective communications to reach the uninsured.

The application is designed to enable organizations to combine mobile enterprise apps into business processes for mobile working.

Product lifecycle management and innovation management platforms also among the fastest growing through ‘18, according to Ovum.

Consolidation and fluctuating returns have complicated risk management, creating new technology priorities for insurers, according to Novarica study.

Insurers should be in the business of making life safer and better for consumers all the time.

Insurers can learn from the use of activity tracking in other fields to help their customers make better decisions.