Customer experience

In a flat market, P&C insurers’ success now hinges on customer segmentation, tailored propositions and delighting them with innovative products and services, according to Bain & Co.

App offers a customized dashboard to help members create and track personal wellness goals and milestones.

Online consumers who access social networking sites from a smartphone are more likely to read, comment, like or share content posted by a company than their PC counterparts.

The most widely regarded as well as the most vilified state-run operations are experiencing technical glitches and data-management challenges.

Private exchanges change the way employee benefits have historically been offered; now the employee makes the decisions about their health care.

Insurer deploys new software to re-engineer its point-of-sale system.

Forrester Research finds apps are helping insurers increase revenues, decrease loss expenses and reduce risk.

The online offering is designed to improve communication with policyholders, insurer says.

The tool could give customized, 24-hour access that wasn’t possible with USAA’s website or its employees.

Insurer deploys electronic delivery and reduces cycle time — from policy submission to final disposition — for participating customers by more than two weeks.