Customer experience

A year after the policy began, 31 percent of those 19 to 25 told federal researchers they were in excellent physical health, compared with 27 percent on average from 2002 to 2009.

To overcome challenges, the team set up a war room, permanently staffed by representatives of all entities involved with Healthcare.gov, for real-time decision making.

Jonathan Kalman, president of Return on Intelligence, offered the following predictions, takeaways and advice at the IASA 2014 Educational Conference and Business Show in Indianapolis last week.

Insurance business and technology experts agree that a successful C-level vision is not just about keeping up with technology; it’s about more focus on the customer and less on caution-drenched decision making.

The site includes new features, educational content and access to workplace retirement plans.

To increase market share and increase relevancy, Accenture says insurers must plan for the blurring between the digital and physical world, the rise of crowdsourcing, the advent of the data supply chain and three other trends.

While insurers have spent years and millions of dollars acquiring or replacing information systems, there is a lack alignment between companies’ business and IT organizations, according to a panel at America’s Health Insurance Plans Institute.

Insurers are trying to reverse negative public perceptions that they are only looking out for their own financial bottom lines, says trade association.

For insurers, agent demand and claims efficiencies are contributing to a new sense of urgency to embrace mobile apps.

The proposed solutions are intended to improve affordability, stability and accessibility of health care for consumers.