Customer experience

Sensors and devices are creating new approaches to premium billing.

SMA study shows insurers look to improve customer experience through communications and document management tools.

Retailer partners with Autoinsurance.com; consumers can receive multiple competitive quotes from Progressive, Esurance, Safeco, The General and others, and purchase policies online.

UBI, which uses telematics to monitor how many miles an automobile travels or how a driver handles a car, is one of the hottest areas in P&C insurance. Here’s what CIOs need to know.

A recently released Accenture survey, "Eighty Percent of Consumers Believe Total Data Privacy No Longer Exists," outlines six ways in which consumers would like companies to be transparent about how their personal information is being protected.

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

The flight protection program is designed to protect travelers from delays and cancellations.

The acquisition can lead to more telematics insights and speed to market.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Health insurer intends to use analytics platform to increase customer engagement, benefits usage and customers’ health.