Customer experience

UBI, which uses telematics to monitor how many miles an automobile travels or how a driver handles a car, is one of the hottest areas in P&C insurance. Here’s what CIOs need to know.

A recently released Accenture survey, "Eighty Percent of Consumers Believe Total Data Privacy No Longer Exists," outlines six ways in which consumers would like companies to be transparent about how their personal information is being protected.

Many benefit brokers found a scant number of insurer options when assisting consumers on the Affordable Care Act’s public health insurance exchanges.

The flight protection program is designed to protect travelers from delays and cancellations.

The acquisition can lead to more telematics insights and speed to market.

While updating its online quoting tool, the insurer used multiple layers of measurement to understand how people were interacting with its website.

Health insurer intends to use analytics platform to increase customer engagement, benefits usage and customers’ health.

Based on itinerary and location, users can receive real-time alerts, risk management mitigation tips and tools to manage medical incidents, insurer says.

Members of Congress came out swinging Wednesday at a committee hearing with top insurers called as witnesses to determine whom of the more than 8 million Obamacare enrollees have paid their first month’s premium.

The evolution of customer communications helps forge stronger ties between insurers and clients.