Customer experience

A recent report from PwC outlines the four technology pillars to a forward-thinking 10-year business plan.

Life insurer turns to Informatica to help shore up there customer experience infrastructure with improved master data management, enterprise data integration and data quality.

Genworth study identifies four consumer groups most at risk of being underinsured, recommends annual insurance reviews.

Implementation of the web-based platform from ISCS is already under way, according to the mutual insurer.

For being such a smart industry, the link between customer engagement and user experience appears to be stuck in a blind spot.

Health insurers, in particular, are finding innovative ways to engage their customers, keep them healthy and build brand in the process.

New York Life leads life insurers in customer satisfaction; State Farm and Progressive share the top spot among P&C insurers.

Insurer anticipates using OnBase throughout the enterprise to connect information in policy management, billing and claims systems.

Attorneys General around the country receive notices from the insurer this morning about social security numbers, driver’s license numbers and other personal information of its customers being compromised.

Consumer demands take center stage as Intact Financial purchases UXP software with the hopes of becoming more agile.