Customer experience

GEICO has announced iPad application updates designed to make it easier for customers to conduct business and learn about their policies.

New sales tool aims to simplify the process of setting IUL assumptions for producers and clients.

Per unit costs for life insurers drop dramatically, as do errors and the business-cycle time.

40 percent of mid-sized and 10 percent of large P&C insurers are implementing or planning such projects, and many challenges are foreseeable, Deloitte research says.

As the company considers its mobile strategy, Waleed Sharaf, VP of Information Technology, ICW Group, discusses some of the possible solutions to address the requirements of several customer types.

Mortgage technology solution designed to help homeowners refinance electronically.

Insurers plan on seeking growth through claims upgrades over the next three years.

While online service is preferred overall, Celent survey also found that younger consumers favor face-to-face interactions for complex customer service issues.

With upgraded app, dental insurance members no longer need to carry physical ID cards.

With life insurance ownership at an all-time low, a top-tier insurer gets creative in an attempt to meet customer desires.