Customer experience

American Family Insurance is looking to the mobile space to snare the next generation of customers.

Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

Unprecedented catastrophe losses plagued industry financials and easily offset the notable increase in premiums written, A.M. Best reports.

Insurer steps forward with mobile image capture technology for the iPhone designed to facilitate accurate, real-time auto insurance quotes and bind coverage.

Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.

The growing use of the Internet, social media and mobile devices to gather information is forcing insurers to re-evaluate their customer relationship management systems and strategies to best respond.

New study names State Farm and USAA the top mobile presences based on user preference, capability and usability.

With all the tools and technologies at our disposal, isn’t it just good sense to hold clients’ contractually accountable for known risk management prevention efforts?

Customer satisfaction holds steady despite increase in amount of time needed to repair vehicles, J.D. Power study finds.

Google’s Glen Reardon deconstructs the traditional three-step marketing model to find that mobility is a growing, disruptive force that cannot be ignored.