Customer experience

Predictive Analytics Defining Marketing Competition

To enhance customer service, P&C carrier will give its 100,000-plus policyholders the option of accessing documents digitally in a secure, central online environment.

Of 18 industries examined in a new survey, P&C and life insurers improved the most from last year; health insurers remain low on the list.

Towers Watson surveys indicate that 55 percent of P&C CFOs and 59 percent of life CFOs are considering acquiring a company in the coming year.

American Family Insurance is looking to the mobile space to snare the next generation of customers.

Which U.S. P&C insurance company will be the first to use a social network as a platform to transact insurance?

Unprecedented catastrophe losses plagued industry financials and easily offset the notable increase in premiums written, A.M. Best reports.

Insurer steps forward with mobile image capture technology for the iPhone designed to facilitate accurate, real-time auto insurance quotes and bind coverage.

Print/mail outsourcing can relieve burdens, but insurers need to maintain effective customer communications.

The growing use of the Internet, social media and mobile devices to gather information is forcing insurers to re-evaluate their customer relationship management systems and strategies to best respond.