Customer experience

Study finds that 98 percent of customer service representatives rated underwriter access as very important or important.

Targeting advisers, employers and participants, the insurer enhances tools within two of its retirement plan websites.

‘MyBrainSolutions’ designed to improve cognitive health through interactive games, videos and trackers.

The fastest growth will be seen in Latin America, where IT spending will increase by 22 percent in 2012; IT spending in North America is expected to climb to $58 billion by 2014, according to new study.

Majority of U.S. employers expect benefits technology to surge as improvements in cost management, functionality and efficiency become a priority.

Insurance IT budget decision makers believe technology is critical to serve, support customers: Forrester.

J.D. Power names Erie Insurance, Auto-Owners Insurance and USAA Customer Service Champions based on 2011 research.

USAA, The Hartford and Kaiser Permanente score highest on net promoter score study; Aetna and Anthem the lowest.

Automakers’ recent move to incorporate smartphone hubs into production and the recent outcries against distracted driving could put insurers in precarious position.

Application designed to let insurers analyze social media, among other sources, for customer sentiment, claims and fraud issues.