Customer experience

Workforce Analytics Drives Business Outcomes

Efforts Underway to Curb Hail-Related Damage

Encharter Unveils Unique Direct-to-Consumer Pitch

Aflac survey finds that more than half of respondents not prepared to pay for out-of-pocket expenses not covered by major medical insurance.

Study commissioned by MassMutual, others, reveals that sponsors "find comfort" in their advisers and services.

BuildFax and Equifax say they will provide property & casualty insurance carriers with history on commercial and residential buildings that will improve the accuracy of underwriting valuation models.

A.M. Best, Fitch Ratings, Moody’s Investors Service and Standard & Poor’s (S&P’s) released ratings updates. The following are some of the most recent:

The thunderstorms that struck the United States from May 20 to 27 will result insured losses to residential, commercial, and industrial properties, as well as automobiles , of between $4 billion and $7 billion.

J.D. Power reports breaks down how State Farm, Allstate, GEICO and Progressive use humorous advertising to snare customers.

Core systems renewal and improving the customer experience help optimism hold the lead over pessimism.